Customer Reviews

We'd hate to brag, but after more than ten years in business it's really no surprise that we have tonnes of great customer reviews and maintains long lasting relationships with over 90% our customers.

See for yourself -  all of the statements below are from our customers giving their genuine views on our outstanding service.

There really is no better way to showcase your business than in Local-eyes.

Electronic Partners
Electronic Partners
4.5 out of 5 stars
100 reviews
Brodie House
Central Square, Telford TF3 4DR, UK
0330 223 3644
Electronic Partners
AngelOf Sparkwell
5 out of 5 stars
Absolutely brilliant service. I was kept well informed of the stages of my repair & was told about the delay in waiting for parts. The warranty repair that was carried out afterwards was done quickly & without quibble. Would definitely use Electronic Partners again in the future & I'd have no problem in recommending them to family & friends. 5 star service, well done
Electronic Partners
Surya Behara
5 out of 5 stars
A very efficient service provider. Shipped my phone to them by dropping the phone off in the post office. Due to availability of parts the repair did take time but that was quite expected. Overall price for the service was also okay, not over the top as I had feared. The communication about status of repair was also very efficient. I would highly recommend Electronic Partners to everyone.
Electronic Partners
Peter Dunnett
5 out of 5 stars
Smart, professional service. Track your repair all the way through the process. Quick turnaround ,reasonable charges. My tablet has been operating as good as new. Would use this company again.
Electronic Partners
Stuart Murphy
5 out of 5 stars
The process from start to finish was easy and fluid. My initial query was responded to in excellent time with a potential quote for repairs. I sent my phone for repairs and Electronic Partners kept me in the loop at every stage from receipt, through the inspection and repair process to completion and return delivery. A very good and fast service. I would recommend Electronic partners to anyone requiring repairs to a mobile device. Good customer service and a good price.
Electronic Partners
Phil Daniels
5 out of 5 stars
From the moment I found this company on the web to the day I received my repaired Bose I had great confidence in this company. I was kept completely informed about the progress of the repair and the cost. My equipment was returned to me with detail of the repair and within a fortnight, carefully packaged. Well done all!
Electronic Partners
Andrew Prevatt
4 out of 5 stars
Because of the way my earphones were damaged I really didn't think they were repairable. I sent them to Electronic Partners as if they couldn't be fixed there was no charge and as the earphones cost me £95 it was worth a punt. When my earphones were returned they were as if they had never been damaged. The only reason I didn't give 5 stars was it took a bit longer than anticipated. Apart from that, very happy with the service and I would use Electronic Partners again.
Electronic Partners
Chris Draper
5 out of 5 stars
Most efficient analysis ....
Electronic Partners
Stuart Wisken
5 out of 5 stars
Sent my unique phone off, which I had purchased from the China market, for repair. It had developed an issue with the charging port. Everything was done via the website, logging the phone details, getting an estimate price and receiving a postage slip....
Electronic Partners
Amanda Zhang
5 out of 5 stars
Absolutely brilliant. My computer is fixed so quickly, I was amazed! Highly recommend to anyone who need their computer fixing. Top marks!
Electronic Partners
John Porrill
5 out of 5 stars
Fixed power connector and fitted a new battery on my Samsung 12.2 tablet salvaging what was essentially a brick. Price was reasonable (parts were priced similarly to my online research, with a similar amount charged for labour and shipping). The system logs the condition of your equipment on arrival (for instance I had left the case on my tablet) which I found reassuring. A misunderstanding about exactly what work I had asked for was very easily and quickly sorted out. Definitely would...
Electronic Partners
John Porrill
5 out of 5 stars
Fixed power connector and fitted a new battery on my Samsung 12.2 tablet salvaging what was essentially a brick. Price was reasonable (parts were priced similarly to my online research, with a similar amount charged for labour and shipping). The system logs the condition of your equipment on arrival (for instance I had left the case on my tablet) which I found reassuring. A misunderstanding about exactly what work I had asked for was very easily and quickly sorted out. Definitely would...
Electronic Partners
Zoey Anderson
5 out of 5 stars
Absolutely brilliant repair service - I have a quite obscure brand of phone, so I expected the repair process to be quite a hassle. Not with these guys! I sent my phone to them for free, and once they received it they kept me in the know with frequent updates on how the repair process was going (much appreciated). My phone was repaired much sooner than I thought it would be! I can't recommend this company enough, definitely give them a try!
Electronic Partners
Jeremy Stalley
5 out of 5 stars
I had a set of Bose QC3 headphones that developed a problem whereby 1 on of the speakers wouldn't work, I contacted Bose who were not really interested and quoted me a silly figure to replace the out of warranty product. Feeling like this was throwing good money after bad, I did nothing for a couple of years, then happened on Electronic Partners website by chance. I phoned them up and discussed the issue. They were incredibly helpful and give me an indicative repair price ( very reasonable)....
Electronic Partners
Matthew Williams
4 out of 5 stars
Prompt and straight forward service. Missed out on 5 stars due to fluctuation between my quotation price and my invoice price. Worked out being 21% increase. And I was in no position to argue as they already had my item. Still better than buying a new earphones.
Electronic Partners
Tiaan Wright
5 out of 5 stars
Brilliant service, I sent my beats solo 2 headphones in for repair. Initially i requested a free estimate, the price given was reasonable and the response was very quick. After that i decided to proceed with the process. Throughout the process (which was very quick)i was kept in the loop and the headphones were returned fixed and in tip top condition. I would definitely recommend the use on electronic partners and would re use them for any future repairs. Thank you!
Electronic Partners
Ivan Roach
5 out of 5 stars
Having been unable to find a shop who would try and repair a broken screen on my Oukitel K10000 phone, as it was not a well known brand, I found Electronic Partners through an Internet search and their service has been excellent. From first estimate to completing the repair only took 4 weeks and for a very reasonable price. I have no hesitation in recommending them and would use them again if the need arose. Ivan Roach, a very satisfied customer.
Electronic Partners
Simone Goren
5 out of 5 stars
Very efficient service from start to finish. Beats headphones repaired quickly and thoroughly for price quoted. Would use again and would recommend.
Electronic Partners
Animay192
5 out of 5 stars
The service was fantastic. Quick, efficient and reasonably priced. I had to have the jack in my Beats EPs replaced and Electronic Partners got it done and back to me within a week. Very happy customer. Highly recommended.
Electronic Partners
Animay192
5 out of 5 stars
The service was fantastic. Quick, efficient and reasonably priced. I had to have the jack in my Beats EPs replaced and Electronic Partners got it done and back to me within a week. Very happy customer. Highly recommended.
Electronic Partners
Craig Collins
5 out of 5 stars
I had a new non-standard phone which I managed to drop and smash the screen. I found Electronic Partners on the Internet and using their simple website received a quote within a couple of hours. You then confirm that you want the repair carried out and they email a prepaid label to post your item to them. My repair took a little longer than it would for a mainstream phone as my part had to be ordered from the phone manufacturer directly. I was kept informed by email every time there was an...
Electronic Partners
David Pountney
4 out of 5 stars
Really easy service to use. It's a relatively quick service when it arrive to when it ships back out, although shipping times can't be negated as it's out of their control.Price is very fair and reasonable, which prices of parts being consistent with what's available on the market.My only gripe from my phone repair is that nfc doesn't seem to work on my phone anymore. It's not a big deal for me though.
Electronic Partners
Louise James
5 out of 5 stars
Perfectly completed the repair of a cracked Surface Pro 4 screen that other companies either refused to repair or quoted an excessive price for. Very happy with the service. Regular email updates on the progress of the repair were particularly appreciated. Trustworthy and reliable in my experience. Will certainly recommend to others. Thanks!
Electronic Partners
Julian Ashby
5 out of 5 stars
One of the speakers in my Bose Quiet Comfort phones stopped working. I looked on line and saw lots of other similar complaints. It was out of warranty and I thought that I had wasted a lot of money on phones that should be longer lasting. I looked for repairers on the web and came across Electronic Partners. They offered a free quote by email so I gave it a go. The quote was very reasonable so I posted it to them with their prepaid label. They replaced the speaker and posted it back in...
Electronic Partners
Lucy S
5 out of 5 stars
Excellent service. Only took two days to repair a cracked Hudl2 screen. Other companies just told me to buy a new device so these guys are fantastic. Highly recommended.
Electronic Partners
Fred Gill
5 out of 5 stars
Fine and simple operation to get a product repaired. Good communication throughout the service. Total cost was much cheaper than I expected, helped by very reasonable postage charge. All in all a terrific service.Any niggles, just the one. A three month guarantee seems a little short. But I am already using them for another repair. So pretty much all good.
Electronic Partners
John Salmon
5 out of 5 stars
Fantastic service! Easy to follow instructions regarding a repair quote and packaging. Free postage and good price for headphone repair. Would thoroughly recommend!
Electronic Partners
Tony Churly
4 out of 5 stars
Quick and efficient turn round and phone returned fully repaired. System for dispatch was simple and efficient and all in all a pleasant experience. Only issue was that the phone came back with wireless charging no longer working. Not a big issue but .....
Electronic Partners
Mark Whittaker
5 out of 5 stars
Good communications throughout, progress of repairs and shipment all kept up to date. Quotation in line with total repairs cost. Comparable quote from Microsoft for a Surface 3 Pro screen repair was £300+ so very competitive quote from Electronic Partners. Very pleased with efficient service. Many thanks,
Electronic Partners
wayne evans
5 out of 5 stars
What a great service! Excellent communication and a first class repair. Highly recommended and will use in future. Thank you very much.
Electronic Partners
Tristan Rogers
5 out of 5 stars
Very simple website to use. Well thought through logistics process and excellent customer contact during the repair process. All in, it cost me £40, and now I have my headphones back working as new. Highly recommended.
Electronic Partners
Stuart Andrew
5 out of 5 stars
My Sony Z2 tablet developed a crack in the screen whilst on holiday in a hot climate. Electronic Partners were able to source a replacement screen and replace the broken one. They are an excellent highly professional company to deal with and they have a great online system through which you and they communicate. I would recommend this company to any of my family and friends needing similar assistance.
Electronic Partners
Martin Lafferty
5 out of 5 stars
I had a very good experience with Electronic Partners. I sent my Surface Pro 3 to have a cracked screen replaced. The whole process went very smoothly the result is great and the price was competitive. I appreciate the fact I was not asked for any money until after they had evaluated the repair.
Electronic Partners
Darren Jenkins
5 out of 5 stars
My JBL headphones packed up. Thought it was the end of them until a friend suggested having them repaired with this company. Must admit that I was well impressed. They kept me informed throughout the repair via email. Would definitely recommend & use again if need be. Thank you.
Electronic Partners
Mike Hunner
5 out of 5 stars
Cheapest and best Surface Pro 4 🏄 repair on the web. Great experience all round. I have recommended to friends and family. I had some problems on my end when I responded to a no-response email, this confused me as I thought I was not getting a response.Happy to say log in to the customer portal, use the support contact email or give them a call and the friendly team will deal with your request asap.Thanks guys
Electronic Partners
Mike Hunner
5 out of 5 stars
Cheapest and best Surface Pro 4 🏄 repair on the web. Great experience all round. I have recommended to friends and family. I had some problems on my end when I responded to a no-response email, this confused me as I thought I was not getting a response.Happy to say log in to the customer portal, use the support contact email or give them a call and the friendly team will deal with your request asap.Thanks guys
Electronic Partners
Mike Kerley
5 out of 5 stars
Very efficient and Quick service for my 10" pad. Easy post to them at post office & delivered back all fixed in 5 day's. Will definitely use again. They can fix mobiles, pads and Laptops ect. So don't throwaway, get it fixed! 5stars
Electronic Partners
Mary Pink
5 out of 5 stars
I could not be more pleased. I sent off my surface pro 4 with cracks on the screen. It took a little while, through no fault of Electronic Partners, as they had to order a new screen from China and the timing fell on the Chinese New Year which meant there was a delay getting the part. However I did write and ask about the delay and was informed what was happening and I was updated regularly all the way through. When the repair was done my surface was sent back to me well packaged and signed...
Electronic Partners
Alana Smith
5 out of 5 stars
Very easy to access systems online, also spoke to a member of staff who was just as helpful. The colour of my son's Beat Headphones has been discontinued but we were offered an alternative. He is very pleased to have the headphones back - you would not know that there was a change to the colour. All in all, a very reasonably priced repair. Would not hesitate in recommending.
Electronic Partners
Christopher Beards
5 out of 5 stars
Great service, fixed the problem really quickly. The headphones I sent also came back cleaned up they look brand new again! Definitely worth fixing rather than spending hundreds on new ones. Great value for money. I highly recommend and I will defiantly use electronic partners again!
Electronic Partners
Ray Greaves
5 out of 5 stars
Electronic Partners provided the most excellent service possible and I would recommend them to anyone needing repairs to their electronic devices. Their verbal initial quote without seeing my tablet and only my description of the required damage was minimally more but given the degree of damage I could not complain. The professional procedure for sending and returning the device and up to date tracking only added to confidence in their operation. I would use them any time I need repairs....
Electronic Partners
Chris Billing
5 out of 5 stars
Came across Electronic Partners while searching online for someone to repair my Bose headphones. ...
Electronic Partners
Mark Lone
5 out of 5 stars
Very good service. Sent off my Bose QC15 headphones as the right side speaker had stopped working. EP fixed the speaker quickly and the process is all done online so you can monitor the work being done and also make payment online. Would recommend
Electronic Partners
Julie Catlin-Hearne
5 out of 5 stars
Really impressed with my dealings with Electronic Partners. Was sceptical but was totally proved wrong. I was kept informed with a quote, the return was straightforward, my query was answered in a timely manner & payment & return of the working item was efficient. Highly recommended & will definitely use again.
Electronic Partners
beth rigby-wharton
5 out of 5 stars
Like many other users, I found Electronic Partners online after a long search. I had a pair of Dr Dre beats in need of repair: one ear pad had separated from its setting plus there was a loose cable. ...
Electronic Partners
Matthew Ashton
5 out of 5 stars
Electronic Partners did exactly what they promised to do with no hassle. Just posted the item to be fixed to them which is pre paid and wait for them to post it back. Saved me from buying new headphones. Would recommended them to everyone.
Electronic Partners
Owen Jackson
5 out of 5 stars
My UMI Super phone had a crack down the middle. My local repair shop couldn't do anything and Electronic Partners was the last resort. It only took them 3 days to repair my phone and send it back to me. Very happy with their service, would definitely recommend.
Electronic Partners
Mark Wright
5 out of 5 stars
Just got my wireless headphones back from repair. It was surprisingly cheap! I was able to check the progress of it in their customer panel and they came back fully repaired and working perfectly. 100% Satisfied Customer right here!
Electronic Partners
Jonathan Anscombe
4 out of 5 stars
Highly recommended. I had a pair of Atomic Floyd Super Dart earphones where the jack had been damaged. The process to order and send off was very smooth, the price very competitive and the quality of repair excellent with a really nice and solid stainless steel gold plated jack. My only minor gripe is that when they came back one channel was slightly quieter than the other, that turned out to be a bit of dirt lodged in the earpiece. Easy to sort out though and the dirt was probably there...
Electronic Partners
Daniel Krebs
5 out of 5 stars
Superb. Send in my Bose Q25 headphones where the right speaker had stopped working and apparently Bose doesn't provide any repair services. The process was very easy online. I was kept informed of the status and received the headphones back about 1 week later. Thanks so much!
Electronic Partners
Allan Robertson
5 out of 5 stars
Superb customer service throughout. They did what they said they would do at the price quoted and, like 'Barb', I too was slightly anxious about sending off my expensive Bose headphones. I needn't have worried. If everyone was as good as this we'd have fewer customer service issues.
Electronic Partners
Paul Griffiths
5 out of 5 stars
Fantastic, speedy and cost effective repair to my Bose headphones. I would recommend the service to anyone. The estimating and booking in process is very slick.
Electronic Partners
Ankush Puri
5 out of 5 stars
Found this website while searching for a reliable place to get Bose QC25 headphones repaired. I was a little reluctant to send an expensive item to an unknown place but once I started the process of filling repair forms online etc., it gave me a little confidence in the website. The process was very straightforward and I was kept informed of all the quotes and progress every time "on time". Postage was really easy and communication was fantastic and detailed. Really pleased with the service,...
Electronic Partners
barb pascoe
5 out of 5 stars
I was nervous to say the least about sending away my husband's Bose headphones for repair, but they had been laying around for the last two or three years unused. All fears allayed. Excellent communications, helpful can-do attitude and fully repaired and tarted up for use within ten days for £30. I would have no hesitation sending any other product to them for repair, nor in recommending them. Delighted to have found them.
Electronic Partners
Toby THE CHAPEL
5 out of 5 stars
Spot on - Not cheap but 6 x Cheaper than buying new ones. Would go here first next time I need any repairs done. Fast and efficient and loved the free postage option which made it even easier.
Electronic Partners
Andrea Powell
5 out of 5 stars
My Elephone P9000 was practically brand new when I dropped it and smashed the screen. The reviews for EP looked good so i gave them a try. The whole process from the estimate to the return of the fixed phone was flawless. I would have no hesitation in recommending them. Thanks so much for a prompt service.
Electronic Partners
Carol Shepherd
5 out of 5 stars
I'm really impressed. Getting a quote was easy, quick response. Easy to follow instructions to send parcel. They kept in contact all the way through the receipt of item,repair and final quote making you feel secure and confident in the service given. Even keeping contact on the return of the item. Always dubious using on line repairs but I had no worries about this company. Item returned safely and on the day and hour given. I do have another item to be repaired and have no worries about...
Electronic Partners
Nick Knappett
5 out of 5 stars
EP repaired my Surface Pro 3 with a cracked screen when a more local company to me couldn't. They are very easy to deal with online but you can speak to them if you need to. The only real negative was the time it took to look at my machine initially - 5 days. However once they had updated the status report it was fine and the machine was actually repaired a day earlier then they estimated originally. They had to order parts in specially which is why it took longer. Would definitely recommend...
Electronic Partners
Len Simms
5 out of 5 stars
Bose could not or would not repair my Wave Radio. wanted me to spend £500 on a new one. Quick email to Electronic Partners, instantaneous quote, sent of, repaired and returned within two weeks keeping me informed every step along the way. Excellent service, 5 star rating.
Electronic Partners
Bernard Gray
5 out of 5 stars
Brilliant service. I bought a Bluboo phone on the grey market and after a few months the screen just died. I found Electronic Partners online and was impressed that they made the process of sending the phone to them so easy. The price they quoted seemed worth the investment but after the repair the cost was 50% less than the quote. I now have my Bluboo back with all my apps. I'm delighted!
Electronic Partners
Neil McCarthy
5 out of 5 stars
Excellent. Ask for an estimate to fix my sony tablet...affordable price so sent away to be repaired. Returned promptly and the online tracking is very useful for peace of mind. Highly recommended.
Electronic Partners
Patrick Lyster-Todd
5 out of 5 stars
Very impressed. Bose had told me that they didn't provide (any more) repairs of their QC3 headphones - nor repairs to the headband stating that it was impossible to replace these. Yet Electronic Partners were able not only to repair the headphones but also replace both the ear-pads and the headband, with a rapid quote and a similarly fast turn-around - all at a very good price. Far, far cheaper than having to replace what were in the first case a very expensive pair of headphones. If only all...
Electronic Partners
Neil McCarthy
5 out of 5 stars
Excellent. Ask for an estimate to fix my sony tablet...affordable price so sent away to be repaired. Returned promptly and the online tracking is very useful for peace of mind. Highly recommended.
Electronic Partners
Len Simms
5 out of 5 stars
Bose could not or would not repair my Wave Radio. wanted me to spend £500 on a new one. Quick email to Electronic Partners, instantaneous quote, sent of, repaired and returned within two weeks keeping me informed every step along the way. Excellent service, 5 star rating.
Electronic Partners
Bernard Gray
5 out of 5 stars
Brilliant service. I bought a Bluboo phone on the grey market and after a few months the screen just died. I found Electronic Partners online and was impressed that they made the process of sending the phone to them so easy. The price they quoted seemed worth the investment but after the repair the cost was 50% less than the quote. I now have my Bluboo back with all my apps. I'm delighted!
Electronic Partners
Nick Knappett
5 out of 5 stars
EP repaired my Surface Pro 3 with a cracked screen when a more local company to me couldn't. They are very easy to deal with online but you can speak to them if you need to. The only real negative was the time it took to look at my machine initially - 5 days. However once they had updated the status report it was fine and the machine was actually repaired a day earlier then they estimated originally. They had to order parts in specially which is why it took longer. Would definitely recommend...
Electronic Partners
David Preston
5 out of 5 stars
First Class. My Lenovo 10" tablet suffered a cracked screen so googled Lenovo repairs and chose Electronic Partners for the repair after seeing good reviews, am so glad I did. Everything went very smoothly from the original quote to the repair and tracked delivery back to me by the Royal Mail. The repair was completed quickly and successfully. I was sent 7 emails informing me of the progress of the repair up to the eventual despatch. Thank you to Google and Electronic Partners. A job well done.
Electronic Partners
Patrick Lyster-Todd
5 out of 5 stars
Very impressed. Bose had told me that they didn't provide (any more) repairs of their QC3 headphones - nor repairs to the headband stating that it was impossible to replace these. Yet Electronic Partners were able not only to repair the headphones but also replace both the ear-pads and the headband, with a rapid quote and a similarly fast turn-around - all at a very good price. Far, far cheaper than having to replace what were in the first case a very expensive pair of headphones. If only all...
Electronic Partners
Jamari Jamari
5 out of 5 stars
Was dubious about sending my phone off in the post, but the whole tracking process and being updated by email every step of the way put my mind at rest. From initiating my repair request to receiving my phone back took about 10 days. I was totally impressed and would definitely use EP again and would recommend them.Great work - Thank you
Electronic Partners
Ron Cruickshank
5 out of 5 stars
As mentioned in previous reviews, I was most impressed in the Electronic Partners (EP) process. Simple for the Customer to follow coupled with how EP keeps the Customer informed all along the process - from sending off the item for repair, what is happening within the 'repair shop', and then invoice and return. Can't speak highly enough of such good Customer Servies
Electronic Partners
Rhett Griffiths
4 out of 5 stars
Easy communication (I could always speak with someone on the phone), the quick quote was a great way to findout if my phone could be mended and approx cost, and my ongoing repair status was updated online. I had a less common phone in an Elephone but they could get the parts which was great.
Electronic Partners
Roger Johnson
5 out of 5 stars
The company was most efficient. Once I got the hang of their communication method dealings and updates were very straightforward. I didn't accept their quote for repairing my electronic ear defenders as it would be economically unviable. However, I was happy to pay their charge for investigating the fault and they returned the item to me postage paid.
Electronic Partners
Paul Ede
5 out of 5 stars
Cannot recommend these guys highly enough.Repaires a £300 pair of Westone headphones for a very reasonable amount. I had them back and working in a week fro start to finish. I will happily use Electronic Partners again.
Electronic Partners
Kevan Butt
5 out of 5 stars
Excellent service from start to finish. Using the online quotation service, the quote was very reasonable and the procedure for sending the item for repair was clearly explained. Constant communication throughout the process kept me up to date and the repair was completed very quickly and the item returned quickly too. Overall a superb service which I would recommend without any reservations.
Electronic Partners
Carol Shepherd
5 out of 5 stars
I'm really impressed. Getting a quote was easy, quick response. Easy to follow instructions to send parcel. They kept in contact all the way through the receipt of item,repair and final quote making you feel secure and confident in the service given. Even keeping contact on the return of the item. Always dubious using on line repairs but I had no worries about this company. Item returned safely and on the day and hour given. I do have another item to be repaired and have no worries about...
Electronic Partners
Wendy Anthony
5 out of 5 stars
I was extremely pleased. I was emailed a postage label and then sent my phone (damaged charging port) to them. It was repaired quickly and for a very reasonable price. I would highly recommend.
Electronic Partners
Paul Mortimer
5 out of 5 stars
got a Prestigio Multipad 8.0 Ultra Duo went all over to get a new screen. could not get one. Looked like I was going to have to throw it away. thanks to wife dropping it. Tried all over Ebay, shops, Curry's,. Thank God I found Electronic Partners, who Prestigio head office recommended. It was so simple if in your order, they give you a price.(Eg Mine was £20.00) send it off, they send you a invoice pay it (Mine was £26.17p) they send it back looking like new with everything tested as well....
Electronic Partners
Max Wilkinson
4 out of 5 stars
Very efficient. EP replaced cracked screen on Sony Z2 tablet. However the unit would not switch on or charge when returned. Courteous and helpful discussion of this problem via a feedback ticket after which I returned the unit under repair warranty free of charge. Am waiting to see whether it will be fixed this time..........