Electronic Aftermarket Services

and Solutions

Designed to manage the entire product care life cycle.

  • Having a huge expertise and know-how in the field of after-sales service, customer care and repair.
    Electronic Partners has developed solutions dedicated to our client's specific industries such as

    • solutions for Manufacturers
    • solutions for Network Carriers
    • solutions for Distributors
    • solutions for Retailers
    • solutions for Insurance Companies

    Customer Service

    A dedicated solution to enable our clients to deal with customer service requests up-front. This solution includes a device troubleshooting in-store or online, customer web self-service solution, call centre tools, internal help desk application as well as repair avoidance and triage tools.

    • device troubleshooting and repair avoidance
    • repair booking and repair tracking tools
    • in house call center

    Certified Engineers

    As our core business, we operate accredited repair centres in the UK and the Republic of Ireland with bulk repair and customer repair capabilities. Other services include exchange stock management, warranty management and repair support services. All our engineers are fully trained and able to evaluate, repair and quality control every single repair.

    • accredited service centres
    • depot
    • repair management services
    • refurbishment services

    When the product reaches its end of life, we offer several solutions for device trade-in, recycling, recovery and safe disposal. These solutions involve web self-service portals as well as back-end processes designed to efficiently manage and take care of products sent for trade-in, recovery or disposal.

    • trade-in portal
    • recycling
    • asset recovery and disposal

    Integration and Analytics

    Driving your after-sales business processes becomes much easier with our reporting tools and online management portals. Our CRM platform integrates advanced reporting mechanisms for both real-time alerts and offline reporting. This platform also interfaces with a variety of systems such as SAP and other ERP, CMR and WMS systems.

    • tracking platform
    • reporting portals
    • system interfaces
    • seamless integration
  • Customer Reviews

    Electronic Partners
    Electronic Partners
    4.4 out of 5 stars
    2583 reviews
    Telford
    UK
    0330 223 3644
    Electronic Partners
    Amelie Hylton
    5 out of 5 stars
    Having tried with a local repair shop to get a replacement jack on a pair of Beats headphones, and had an appalling repair done that broke after 3 weeks, i...
    Electronic Partners
    Andrew Bailey
    5 out of 5 stars
    Found Electronic Partners on-line after dropping my QC-25 and getting intermittent connection fault on left speaker....
    Electronic Partners
    Solo Queue
    5 out of 5 stars
    I used Electronic Partners UK to repair a HyperX Cloud Stinger headset, after I tried to fix the jack myself and ruined everything. Although it took longer...
    Electronic Partners
    Sumit Desai
    5 out of 5 stars
    My particular PCB could not be repaired but I’d still rate them 5 star for the excellent communication and service provided. The process for diagnosis and...
    Electronic Partners
    Sumit Desai
    5 out of 5 stars
    My particular PCB could not be repaired but I’d still rate them 5 star for the excellent communication and service provided. The process for diagnosis and...