Electronic Aftermarket Services

and Solutions

Designed to manage the entire product care life cycle.

  • Having a huge expertise and know-how in the field of after-sales service, customer care and repair.
    Electronic Partners has developed solutions dedicated to our client's specific industries such as

    • solutions for Manufacturers
    • solutions for Network Carriers
    • solutions for Distributors
    • solutions for Retailers
    • solutions for Insurance Companies

    Customer Service

    A dedicated solution to enable our clients to deal with customer service requests up-front. This solution includes a device troubleshooting in-store or online, customer web self-service solution, call centre tools, internal help desk application as well as repair avoidance and triage tools.

    • device troubleshooting and repair avoidance
    • repair booking and repair tracking tools
    • in house call center

    Certified Engineers

    As our core business, we operate accredited repair centres in the UK and the Republic of Ireland with bulk repair and customer repair capabilities. Other services include exchange stock management, warranty management and repair support services. All our engineers are fully trained and able to evaluate, repair and quality control every single repair.

    • accredited service centres
    • depot
    • repair management services
    • refurbishment services

    When the product reaches its end of life, we offer several solutions for device trade-in, recycling, recovery and safe disposal. These solutions involve web self-service portals as well as back-end processes designed to efficiently manage and take care of products sent for trade-in, recovery or disposal.

    • trade-in portal
    • recycling
    • asset recovery and disposal

    Integration and Analytics

    Driving your after-sales business processes becomes much easier with our reporting tools and online management portals. Our CRM platform integrates advanced reporting mechanisms for both real-time alerts and offline reporting. This platform also interfaces with a variety of systems such as SAP and other ERP, CMR and WMS systems.

    • tracking platform
    • reporting portals
    • system interfaces
    • seamless integration
  • Customer Reviews

    Electronic Partners
    Electronic Partners
    4.5 out of 5 stars
    2583 reviews
    Brodie House
    Central Square, Telford TF3 4DR, UK
    0330 223 3644
    Electronic Partners
    Ken James
    5 out of 5 stars
    Have to say when my Beats headphones stopped working on one side I tried to get this resolved via Beats, no help at all they just try to sell you another...
    Electronic Partners
    Helen Cordwell
    5 out of 5 stars
    The service is first rate. It starts from providing an estimate for the repair through to providing labels to advising when the item has been received. I was...
    Electronic Partners
    Francis Wells
    5 out of 5 stars
    I just had my phone repaired (LED and screen replacement). They did have to order the parts and it took 3 weeks to get the phone back but two of those were...
    Electronic Partners
    Ron McCormack
    5 out of 5 stars
    First rate and very professional experience. Tablet was repaired in good time and at a very reasonable cost. Can't fault anything. Well done guys. (Iv'e...
    Electronic Partners
    Marion Hardie
    5 out of 5 stars
    To say that we are over the moon with this company is an understatement. They repaired an old Bose CD player that we had really given up on and even Bose...