Electronic Aftermarket Services

Electronic and Solutions

Designed to manage the entire product care life cycle.

  • Having a huge expertise and know-how in the field of after-sales service, customer care and repair.
    Electronic Partners has developed solutions dedicated to our client's specific industries such as

    • solutions for Manufacturers
    • solutions for Network Carriers
    • solutions for Distributors
    • solutions for Retailers
    • solutions for Insurance Companies

    Customer Service

    A dedicated solution to enable our clients to deal with customer service requests up-front. This solution includes a device troubleshooting in-store or online, customer web self-service solution, call centre tools, internal help desk application as well as repair avoidance and triage tools.

    • device troubleshooting and repair avoidance
    • repair booking and repair tracking tools
    • in house call center

    Certified Engineers

    As our core business, we operate accredited repair centres in the UK and the Republic of Ireland with bulk repair and customer repair capabilities. Other services include exchange stock management, warranty management and repair support services. All our engineers are fully trained and able to evaluate, repair and quality control every single repair.

    • accredited service centres
    • depot
    • repair management services
    • refurbishment services

    When the product reaches its end of life, we offer several solutions for device trade-in, recycling, recovery and safe disposal. These solutions involve web self-service portals as well as back-end processes designed to efficiently manage and take care of products sent for trade-in, recovery or disposal.

    • trade-in portal
    • recycling
    • asset recovery and disposal

    Integration and Analytics

    Driving your after-sales business processes becomes much easier with our reporting tools and online management portals. Our CRM platform integrates advanced reporting mechanisms for both real-time alerts and offline reporting. This platform also interfaces with a variety of systems such as SAP and other ERP, CMR and WMS systems.

    • tracking platform
    • reporting portals
    • system interfaces
    • seamless integration
  • Customer Reviews

    Electronic Partners
    Electronic Partners
    4.4 out of 5 stars
    2583 reviews
    Telford
    UK
    0330 223 3644
    Electronic Partners
    Mark Needle
    5 out of 5 stars
    It took some time from us sending it to them, the repair being done and shipping it back to us but it was a Zaith tablet so not one of the regular ones. They...
    Electronic Partners
    anthony patten
    5 out of 5 stars
    I am very pleased with job done on my Bose wave system,looks like new and didn't cost the earth to repair,would recommend electronic partners to anyone,THANKS.
    Electronic Partners
    Tooshie La Ta-Ta
    5 out of 5 stars
    This was surprisingly easy, my lenovo tablet halo keyboard was cracked, I did an online quote, sent off the tablet, got regular progress updates, paid with...
    Electronic Partners
    Sandra Robinson
    4 out of 5 stars
    The getting a quote process was difficult to navigate an I had to keep checking back, but we got there. The rest was smooth. I would have liked to have the...
    Electronic Partners
    Tom Hall
    5 out of 5 stars
    The process of getting the charge port of my Google ASUS Nexus 7 replaced was simple and straightforward. The repair was carried out quickly and economically...