How can i file a complaint?

Q: How can i file a complaint?

A: We have many satisfied customers, and our complaint resolution system helps us to ensure that our customers are satisfied, even when things go wrong. If you have a complaint, please create a ticket below. Upon receipt of your complaint, we will investigate to see what went wrong so that we can resolve it to your satisfaction, and avoid re-occurrence in the future.

We undertake to:
Acknowledge your complaints within five working days.
Advise you how long it will take to resolve the complaint.
Keep you informed throughout the process.

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Cant Find An Answer To Your Question?

  • Create a ticket

    We will respond to within 24 hours.

    To respond or review an existing Ticket please visit our Customer Portal.

    CREATE TICKET

  • Call Customer Service

    Please note that charges may apply depending on the terms and coverage with your phone provider.

    0330 2233 644

    If you are calling from outside of the UK, use the following telephone number: +44 330 2233 644

    Phone Support 10.00 - 12.00 and 13.00 - 17.00 Monday to Friday