No, you don’t if you live in the UK!
Unlike other companies, we offer a free drop-off service from anywhere in the UK.
Simply fill out the Repair Request and we will send you a free post label which you can print off. We use Royal Mail Tracked services. Royal Mail Tracked is a parcel service you can trust and you will always know where your parcels are.
If you ship from outside the UK please organise your own shipping as we can not provide any prepaid shipping labels.