B2B Repair & Aftersales Fulfilment • United Kingdom
A UK electronics repair partner built for real operations
We help manufacturers, insurers, retailers and fleet operators run repair at scale:
device triage, repairs, parts handling, reverse logistics,
tracking and SLA-backed turnaround — delivered nationwide.
Nationwide intake
Multi-brand capability
Reporting & tracking
Who this is for
If you manage aftersales, warranty, claims, returns or fleet upkeep, the problem is the same:
keep customers happy without building a repair operation from scratch.
Overflow capacity, warranty fulfilment, parts traceability and RMA workflows.
Predictable turnaround, exception reporting, and consistent repair outcomes.
Aftersales repair fulfilment that protects your brand experience.
Bulk repair handling, grading, and repeatable QA gates for throughput.
Keep devices in service with structured triage, repair, and return logistics.
White-label fulfilment and predictable operational handoffs.
SLA options
Chain of custody
Exception handling
Partner reporting
How the process works
A repeatable, trackable flow from intake to return — designed to reduce “chase time” and avoidable delays.
- Intake & booking: agreed channels for returns, booking pages, or partner-triggered RMAs.
- Collection: nationwide intake options (collection points / shipping flows) aligned to your model.
- Device triage: faster diagnosis to reduce dead time before decisions.
- Repair & QA: structured repair steps with functional testing and quality gates.
- Parts handling: parts sourcing rules agreed up front, with traceability where required.
- Return & close: return shipping, partner reporting, and closure notes in your preferred format.
Start with a pilot (risk reversal)
- Define device categories + acceptance rules
- Agree turnaround targets + escalation rules
- Prove reporting format + comms handling
- Scale once the flow is stable
You don’t need a massive commitment to see if the model works.
We don’t just repair devices — we handle your end customers
For many partners, the real cost isn’t the repair itself — it’s managing customer communication, status queries,
delays, expectations and escalations. We provide dedicated C2B and B2C customer support as part of the fulfilment service.
Repair tracking queries, turnaround updates, delivery coordination, post-repair follow-up.
Dedicated account contacts, reporting requests, SLA monitoring, exception management.
Your warranty rules and service policies applied consistently at first contact.
The questions your team will ask (answered)
Short answers first. Details in the proposal once we’ve scoped your flow.
What does it cost?
We offer per-repair pricing and contract models. Pricing depends on device category, repair complexity, parts rules and SLA requirements.
How fast can you turn repairs?
Turnaround is SLA-backed where needed. We design the intake → triage → repair flow to minimise waiting time.
What about data security?
Controlled handling processes appropriate for consumer electronics. Data sanitisation / wipe workflows can be agreed per partner.
Do you handle warranties?
Yes. Warranty rules, parts policy and reporting are defined in the partnership scope so outcomes stay consistent.
Can you integrate with our systems?
We align to your reporting needs and workflows. Share your required fields and cadence; we’ll match it.
Which brands/devices?
Multi-brand capability. We’ll confirm scope by categories and your priority brands. See:
Brands we repair.
Why businesses choose Electronic Partners
Defined handoffs, fewer exceptions, cleaner reporting.
Customer-friendly intake reduces friction and avoids “where do I send it?” delays.
QA gates, device triage, structured workflows — built for scale.
White-label and partner-aligned communication models available.
Per-repair, bulk trade, and managed service agreements.
Status, outcomes, exceptions and trends in an agreed format.
Explore device coverage: Brands we repair
Let’s scope a partnership in 15 minutes
Share your volume range, device categories and SLA expectations. We’ll tell you what’s realistic, what it costs,
and how fast we can implement.