How does the repair process work?
Four steps, from booking to getting your device back.
Get an estimate or book your repair
Request a free, no-obligation online estimate, or book directly if you are ready to send your device. An estimate does not commit you to a repair.
Prepare and send your device
Back up your data, pack securely and follow your booking instructions. Sending your device to our service centre is free with Royal Mail or DPD. Both offer printer-free QR codes. Royal Mail is available throughout the UK; DPD options depend on your location. Check Locations for drop-off opening hours.
Assessment, approval and repair
Our technicians assess your device. If a new repair quotation is needed, we contact you for approval before proceeding. Assessment can involve a Service Charge; separately quoted diagnostics or partial repairs require payment before that work starts. Follow progress and respond to quotations in the Customer Portal. The repaired device is checked before return.
Payment and return
Required payments must clear before release or dispatch unless we agree otherwise in writing. Follow the dispatch and tracking details supplied for your booking. Eligible completed repairs carry our limited repair warranty; check its coverage and conditions.
Related policy: Terms 3.1; Terms 3.2; Terms 3.3; Terms 3.10; Terms 4.1.