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Electronic Partners UK
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Help Center
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Shipping
Shipping
My parcel arrived damaged – what should I do?
Do I need to include any lead and remote control so you can switch it on?
What if my parcel was not delivered as there was nobody in?
When will i receive dispatch details and a tracking id?
Do you send packaging for me to send it to be repaired?
Does the Sim card need to be in the phone when sent for repair?
Will my item be insured against damage or loss during transit?
Can I pick up from the Post Office I drop it off at?
What info do I need to put in the parcel with my device?
Do you ship to my country?
What if no walk-in store is nearby and my item is too large or too heavy to send?
Do I need to send my charger with the device?
How long does it take to deliver to you and back?
What is the mailing address and do you have prepaid labels?
What if the Post Office refuse my parcel because of their weight?
What if I cannot print the free post label sent be email?
Do I need to send any accessories, games or power supply?
What shipping method you use and how much does it cost?
What courier do you use for the shipping?
