Terms & Conditions

1. General Terms

1.1 Agreement Scope

These terms govern all services provided by Electronic Partners including website use, repair services, buyback services, and warranty services. By using our services, you agree to these terms.

1.2 Consumer Rights

These terms do not affect your statutory rights as a consumer under applicable UK law, including protections provided by the Consumer Rights Act 2015. Under the CRA 2015, consumers are entitled to services performed with reasonable care and skill, completed within a reasonable time, and for a reasonable charge if not agreed beforehand.

1.3 Chatbot Disclaimer

A. Automated Responses: Chat interactions may be managed by automated chatbots designed to assist with general inquiries. B. Information Accuracy: Chatbots may not always provide accurate, up-to-date, or applicable information. Verify critical information with our support team. C. Limitation of Liability: We are not liable for actions taken based on chatbot information including financial decisions or purchase commitments. For assistance beyond chatbot capabilities, create a support ticket.

1.4 Website Terms of Use

Electronic Partners provide access to and use of this website on the terms set out below. These terms are subject to change from time to time without notice, so they should be checked regularly. Continued use of this website will be deemed acceptance of the updated or amended terms. The failure or delay of Electronic Partners to exercise or enforce any right in these terms does not waive Electronic Partners’ right to enforce that right.

1.5 Copyright and Intellectual Property

All copyright, trademarks, design rights, patents and other intellectual property rights in and on this website are vested in Electronic Partners or its licensors. All rights reserved. Reproduction of part or all of the contents of this website in any form is prohibited other than for personal use or internal business use only. It may not be recopied and shared with a third party. All copyright notices in the original material must be retained. This website may not be modified, disassembled, decompiled or reverse engineered in any way for any commercial purpose. The permission to recopy for personal and internal business use does not allow for incorporation of material or any part of it on any other website, electronic retrieval system, publication or any other work (whether hard copy, electronic or otherwise). Electronic Partners is not responsible for any file downloads.

1.6 Website Disclaimers

Electronic Partners makes no warranties, representations or undertakings about: A. any of the content of this website (including, without limitation, any as to the quality, accuracy, completeness or fitness for any such content). The information on this website does not constitute advice or recommendation. B. any content of any other website referred to or accessed by hypertext links or otherwise through this website (‘Third Party Site’) Electronic Partners shall not be liable for damages, losses (whether direct, indirect or consequential), expenses, liabilities, loss of profits or costs resulting from the use of, access to, or reliance upon the information given by its employees, agents or subcontractors in relation to, contained in or available through, its website. Electronic Partners does not endorse or approve the content of any Third Party Site, nor will Electronic Partners have any liability in connection with any of them (including, but not limited to, liability arising out of any allegation that the content of any Third Party Site infringes any law or the rights of any person or is obscene, defamatory or scandalous). Electronic Partners does not warrant that functions, materials and information available on this website (and/or linked to this website) will be uninterrupted or error-free, that defects will be corrected, or that this website or its server are free of viruses or bugs and other items of a destructive nature. The website user is responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy particular requirements for the accuracy and security of the data input and output. Electronic Partners is not responsible for any file downloads or the effects of such downloads, including potential corruption, malware, or compatibility issues.

1.7 Governing Law and Jurisdiction

This agreement is governed by the laws of Seychelles. Any disputes shall be subject to the exclusive jurisdiction of the courts of Seychelles. For UK customers, this does not affect your statutory rights under UK consumer protection law.

2. Service Fee Schedule

2.1 Service Charges

Service charges apply when repairs cannot be completed (Beyond Economical Repair, counterfeit items, or cancelled after diagnosis):

Device Type	Service Charge
Headphones, DVR/Camera, GPS Navigation	£8.10
Smartphones, Smartwatches, Tablets, MP3/iPod	£15.00
Gaming Consoles, PCB Boards, TV/Monitor	£20.00
Laptops, Desktops, Audio HiFi Equipment	£30.00
Drones/UAVs	£60.00

2.2 Additional Charges

Service	Cost
Return Postage (UK only)	£7.90
Heavy Weight Surcharge (>5kg or >61x46x46cm)	£7.00
Priority Repair (queue skip + express shipping)	£30.00

2.3 Service Timelines

Service Type	Standard Timeline	Priority Timeline
Initial Diagnosis	3-5 working days	1 working day
Parts Availability	5-10 working days	5-10 working days
Complex Cases	Up to 4 weeks	Up to 4 weeks

Note: Timelines are estimates only. Completion times vary based on fault complexity, parts availability, and workload. No guaranteed turnaround times due to variable nature of repairs.

3. Repair Services Terms

3.1 Free Estimate / Quotation

We offer a free estimate online, if possible, based on the information you have provided. Please note that this is an estimation only and is not a binding quote. The cost to repair the item may be higher than the estimated price due to factors such as changes in parts or labor costs, additional faults discovered, or incomplete initial information. For example, if parts prices increase or your product is found to have other issues, the estimate may change. In such cases, you will be contacted via email or phone to authorize a new repair quotation before any repairs begin. If we cannot provide a free estimate and request the device for diagnosis, we will provide an exact quote once received and diagnosed.

3.2 No Fix No Fee Policy / Service Charge

A. Service Charge Policy: All items received for diagnostic or repair carry a “Service Charge” as defined in Section 2.1 to cover the engineer’s time or any parts used in the attempt to diagnose or repair the items. The service charge will become due only when:

• The item is “Beyond Economical Repair” (i.e. it would be cheaper to replace the item than fix it)
• The item is found not to be genuine “Counterfeit”, and parts are not available
• If the device has been diagnosed and the repair request has been cancelled before the repair process has started
• We provide a new quotation, partial repair or diagnostic and it has been rejected
• If no fault is found, we will return the equipment to you as is and the service charge plus shipping applies

B. Service Charge Application: Service charges apply when items are Beyond Economical Repair (BER), counterfeit, or cancelled after diagnosis but before repair completion. Service charge amounts are detailed in Section 2.1 Service Fee Schedule above. C. Discretionary Waiver: At our discretion, we may waive any open invoice if you permit us to recycle the item. D. Non-Refundable Charges: Partial repairs and diagnostics are non-refundable and will be billed separately. Priority repair fees are also non-refundable once applied.

3.3 Equipment Retention and Disposal

We may recycle or dispose of devices in the following circumstances:

• If the invoice remains unpaid after its stated due date.
• If payment has been received but the item is not collected by the collection due date, as communicated to the customer upon notification of availability.

Unclaimed or unpaid items may be recycled or disposed of following these conditions. We are not liable for any data loss or consequences arising from disposal after these due dates.

3.4 Parts and Materials

We always use original parts provided by the manufacturer if possible. However, we use high-quality OEM parts if the original parts are not available or do not fit our price structure. Consumer-supplied parts accepted but will not be covered under warranty.

3.5 Liquid Damage

Liquid damage repairs are carried out on a “best endeavours” basis using industry-standard cleaning and diagnostic procedures, including (but not limited to) ultrasonic cleaning and board-level inspection. These repairs carry no warranty due to the unpredictable and progressive nature of corrosion-related faults. The original fault may reappear or worsen after repair. Additional or latent damage may be discovered during or after the cleaning process. Devices may become fully non-functional even if they appeared partially operational on arrival.

3.6 Shipping and Claims

Return postage charges are detailed in Section 2.2 Additional Charges above and apply only if you do not arrange your own shipping collection. Shipping damage claims must be reported within 7 days of delivery with photographic evidence. Courier Insurance: Our courier provides insurance coverage up to £100 per item. Claims are processed directly by the courier service – we have no influence on their claim decisions. If the courier approves a claim, we will pay out the insurance amount to cover losses. Electronic Partners cannot override courier claim decisions and accepts no liability for claims denied by the courier service. We are not responsible for shipping delays by courier services. Claims for lost parcels must be made within 28 days of posting date.

3.7 Cancellation Rights

You may cancel at any stage subject to charges for work completed:

Cancellation Stage	Charges Applied
Before work starts	Return postage only (if applicable – see Section 2.2)
After diagnostic starts	Service charge + return postage (if applicable)
During service (after repair work commenced)	Full quoted repair cost + return postage (if applicable)
After service completion	Full repair cost + return postage (if applicable)

Note: Return postage charges only apply if you do not arrange your own shipping collection. All charges are detailed in Section 2 Service Fee Schedule.

3.8 Accessories Policy

Do not send accessories (chargers, cases, memory cards, etc.) with your device. We are not responsible for loss or damage to accessories. Send only the main device requiring repair. Examples of accessories not to send: power adapters, cables, cases, screen protectors, memory cards, SIM cards, styluses.

3.9 User Data

We are not responsible for data loss during repair process. Back up all important data before sending device. We may need to reset or restore devices during repair. Data recovery is not included in standard repair services.

3.10 Payments

Payment required before device return. We accept major credit cards and bank transfers. Invoices unpaid after 30 days may incur collection charges. Failed payment attempts may result in device retention.

4. Warranty Terms

4.1 Electronic Partners (EP) Warranty Coverage

These warranty terms apply only to Electronic Partners repair services, not manufacturer warranties. Repairs carry a limited 3-month warranty or on purchase an extended warranty for replaced parts and labour except the following:

• Liquid damage repair – No warranty
• Mainboard and PCB board repairs – 3 months standard
• Repairs with consumer supplied parts – No warranty
• Jack/plug replacements – 3 months standard
• Non-genuine products – No warranty

Extended Warranty: Available for purchase up to 1 year on eligible repairs. Important: Warranty covers only replaced parts and associated labour, not the entire device.

4.2 Warranty Exclusions

Warranty does not cover:

• Physical damage after repair completion
• Water/liquid damage after repair
• Normal wear and tear
• Cosmetic wear and battery degradation after 12 months
• Damage from misuse or abuse
• Software issues not related to hardware repair
• Up to 2 pixel defects on devices over 6 months old
• Damage from unauthorized repair attempts
• Acts of nature or accidents

4.3 Warranty Claims Process

Warranty claims must be reported within warranty period. Original repair invoice required for all claims. Device must be returned for inspection before warranty determination. Request Warranty Return.

4.4 Electronic Partners (EP) Warranty Limitations

These limitations apply only to Electronic Partners warranties, not manufacturer warranties. Coverage Scope: EP warranty covers only the specific parts replaced during repair and associated labour. The warranty does not cover:

• Parts not replaced during the repair
• Pre-existing faults unrelated to the repair
• The entire device – only replaced components
• Liquid damage repairs (no warranty provided)
• Consumer-supplied parts installations

Warranty Exclusions: Warranty is void for damage caused by:

• Physical damage, drops, or impacts after repair
• Liquid exposure after repair completion
• Unauthorized repairs or modifications
• Normal wear and tear of replaced components
• Software issues or virus infections
• Acts of nature (fire, flood, lightning, etc.)

Maximum Liability: Limited to original repair cost. No consequential damages covered.

4.5 Warranty Repair Terms

Warranty repairs require proof of original repair and fault description. BER items during warranty period may be offered replacement at cost where available. Devices transitioning from warranty to out-of-warranty status during repair process will be charged accordingly. Misinformation about warranty status may result in diagnostic charges. Where a warranty repair is requested but subsequently denied due to ineligibility or expired coverage, we will provide a paid repair quotation before proceeding. The customer must approve the new quote for the service to continue.

5. Additional Services

5.1 Callout Services

Callout charges apply for on-site services and are non-refundable regardless of repair outcome. Minimum callout charge covers travel time and initial assessment. Additional charges apply for parts and extended labor. Customer responsible for providing safe working environment and access to device. Service Area: Callout services available within designated service areas only. Additional travel charges may apply for locations outside standard service zones. Scheduling: Callout appointments must be scheduled in advance. Emergency callouts available at premium rates. Cancellation fees apply for appointments cancelled within 24 hours. Liability: Customer premises liability and insurance requirements apply. We reserve the right to refuse service in unsafe environments.

5.2 Subcontracted Work

We reserve the right to subcontract repairs to qualified third-party specialists when:

• Specialized equipment or expertise is required
• Parts or components are only available through authorized channels
• Workload management requires external capacity
• Customer requests specific specialist services

Quality Standards: All subcontracted work maintains same quality standards and warranty terms as our direct services. Subcontractors are vetted and approved partners. Data Protection: Customer consent is implied by accepting our services. All subcontracted repairs are carried out in accordance with our Privacy Policy, which outlines how we handle personal data, ensure data security, and manage third-party access. We recommend customers review the Privacy Policy for full details. Liability: We remain fully liable for all subcontracted work and maintain direct customer relationship throughout the service process. Third-Party Warranty and Insurance Repairs: We also act as an authorised repair subcontractor for third-party providers, including but not limited to manufacturers (e.g., Autel) and insurance companies (e.g., Domestic & General). In these cases, the contractual relationship is between the end customer and the third party. We carry out repairs as instructed and are not responsible for warranty coverage decisions, authorisations, or returns management unless explicitly contracted to do so. Customers seeking support for such services should contact the third party directly for queries related to coverage, delays, or service limits.

5.3 Detailed Shipping Terms

Damage Claims: Shipping damage claims must be reported within 7 days of delivery with photographic evidence. Claims must include original packaging and shipping documentation. Courier Liability: Courier liability limited to 80 days from shipping date. Claims processed according to courier terms and conditions, not Electronic Partners policy. Insurance Coverage: Standard courier insurance covers up to £100 per item. Additional insurance available for high-value items at extra cost. International Shipping: International shipping not currently available – UK addresses only. Channel Islands and Isle of Man may incur additional charges. Shipping Documentation: Detailed shipping contract terms available upon request. Tracking information provided for all shipments. Delivery Requirements: Signature required for all deliveries. Safe place delivery available on request but at customer risk.

6. Legal Provisions

6.1 Comprehensive Liability Limitations

Service Liability: Electronic Partners’ liability for any service provided is strictly limited to the cost of that specific service. We exclude all liability for:

• Economic loss, loss of profits, or business interruption
• Consequential, indirect, or special damages of any kind
• Loss of data, software, or digital content
• Damage to other equipment not directly serviced by us
• Time-sensitive business or personal commitments
• Third-party claims arising from our services

Website Liability: Our website is provided “as-is” without warranties of any kind. We exclude liability for:

• Website downtime, errors, or technical issues
• Inaccurate information or pricing errors
• Third-party website links or content
• Security breaches or data transmission issues
• Compatibility issues with user devices or software

Maximum Liability Cap: Our total liability to any customer for all claims combined shall not exceed £500 or the total amount paid by the customer for services in the 12 months preceding the claim, whichever is lower. Third-Party Services: We provide links to third-party websites and services for convenience only. We do not endorse, control, or accept liability for third-party content, services, or actions.

6.2 Legal Enforceability Clauses

Severance: If any provision of these terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent. Waiver: Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative. Survival: The following provisions shall survive termination of these terms:

• Liability limitations and exclusions
• Intellectual property rights and restrictions
• Payment obligations for completed services
• Data protection and confidentiality obligations
• Dispute resolution and governing law clauses

Entire Agreement: These terms constitute the complete agreement between Electronic Partners and the customer, superseding all prior agreements, representations, or understandings. Modifications must be in writing and signed by both parties. Force Majeure: We shall not be liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, or extreme weather
• War, terrorism, civil unrest, or government actions
• Pandemics, epidemics, or public health emergencies
• Strikes, labor disputes, or supplier failures
• Power outages, internet failures, or infrastructure breakdowns
• Changes in law or regulatory requirements

Third-Party Rights: These terms are intended solely for the benefit of Electronic Partners and its customers. No third party has any right to enforce any provision of these terms under the Contracts (Rights of Third Parties) Act 1999 or otherwise. Assignment: Customers may not assign or transfer their rights or obligations under these terms without our written consent. We may assign our rights and obligations to any affiliate or successor entity. Notices: All legal notices must be sent to our registered address or official email. Notices to customers will be sent to the address provided during service booking.

6.3 Contact Information and Complaints

Primary Contact Methods:

• Phone Support: 0330 2233644 (UK local rate)
• Online Support: Create Support Ticket
• Email: Available through our ticketing system for proper tracking

Formal Complaints Procedure:

1. Initial Contact: Submit complaints via our ticketing system for proper documentation and tracking
2. Investigation: We will investigate and respond to complaints within 5 business days
3. Resolution: If unsatisfied with our response, request escalation to management level
4. External Resolution: For unresolved disputes, customers may contact relevant consumer protection agencies or ombudsman services

Business Information:

• Trading Name: Electronic Partners
• Legal Entity: Aftermarket Services Corp T/A Electronic Partners
• Address: House of Francis, Room 303, Lle Du Port, Mahe, Seychelles
• Phone: 0330 2233644
• Registration: Seychelles jurisdiction
• UK Operations: Authorized to trade in the United Kingdom

Regulatory Compliance: We comply with applicable consumer protection laws in our operating jurisdictions. This includes UK consumer rights legislation for UK customers, while maintaining our Seychelles legal structure.