Terms & Conditions

1. General Terms

1.1 Agreement Scope

These Terms & Conditions apply only to services offered through the United Kingdom website at uk.electronic.partners and to bookings or services expressly processed under the Electronic Partners UK service.

Electronic Partners LLC may operate websites, services, or country-specific service arrangements for other jurisdictions. Those services may be subject to separate terms, pricing, shipping arrangements, and applicable legal requirements and are not governed by these UK Terms unless expressly stated otherwise.

By using the Electronic Partners UK service or entering into a contract governed by these UK Terms, you agree to these Terms & Conditions.

1.2 Consumer Rights

These terms do not affect your statutory rights as a consumer under applicable UK law, including protections provided by the Consumer Rights Act 2015. Under the CRA 2015, consumers are entitled to services performed with reasonable care and skill, completed within a reasonable time, and for a reasonable charge if not agreed beforehand.

1.3 Chatbot Disclaimer

A. Automated Responses: Chat interactions may be managed by automated chatbots designed to assist with general inquiries.

B. Information Accuracy: Chatbots may not always provide accurate, up-to-date, or applicable information. Verify critical information with our support team.

C. Limitation of Liability: We are not liable for actions taken based on chatbot information including financial decisions or purchase commitments. For assistance beyond chatbot capabilities, create a support ticket.

1.4 Website Terms of Use

Electronic Partners provide access to and use of this website on the terms set out below. These terms are subject to change from time to time without notice, so they should be checked regularly. Continued use of this website will be deemed acceptance of the updated or amended terms.

The failure or delay of Electronic Partners to exercise or enforce any right in these terms does not waive Electronic Partners’ right to enforce that right.

1.5 Copyright and Intellectual Property

All copyright, trademarks, design rights, patents and other intellectual property rights in and on this website are vested in Electronic Partners or its licensors. All rights reserved.

Reproduction of part or all of the contents of this website in any form is prohibited other than for personal use or internal business use only. It may not be recopied and shared with a third party. All copyright notices in the original material must be retained. This website may not be modified, disassembled, decompiled or reverse engineered in any way for any commercial purpose.

The permission to recopy for personal and internal business use does not allow for incorporation of material or any part of it on any other website, electronic retrieval system, publication or any other work (whether hard copy, electronic or otherwise). Electronic Partners is not responsible for any file downloads.

1.6 Website Disclaimers

Electronic Partners makes no warranties, representations or undertakings about:

A. any of the content of this website (including, without limitation, any as to the quality, accuracy, completeness or fitness for any such content). The information on this website does not constitute advice or recommendation.

B. any content of any other website referred to or accessed by hypertext links or otherwise through this website (‘Third Party Site’)

Electronic Partners shall not be liable for damages, losses (whether direct, indirect or consequential), expenses, liabilities, loss of profits or costs resulting from the use of, access to, or reliance upon the information given by its employees, agents or subcontractors in relation to, contained in or available through, its website.

Electronic Partners does not endorse or approve the content of any Third Party Site, nor will Electronic Partners have any liability in connection with any of them (including, but not limited to, liability arising out of any allegation that the content of any Third Party Site infringes any law or the rights of any person or is obscene, defamatory or scandalous).

Electronic Partners does not warrant that functions, materials and information available on this website (and/or linked to this website) will be uninterrupted or error-free, that defects will be corrected, or that this website or its server are free of viruses or bugs and other items of a destructive nature. The website user is responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy particular requirements for the accuracy and security of the data input and output.

Electronic Partners is not responsible for any file downloads or the effects of such downloads, including potential corruption, malware, or compatibility issues.

1.7 Governing Law and Jurisdiction

These UK Terms & Conditions and any contractual or non-contractual dispute or claim arising out of or in connection with them or the services provided under them shall be governed by and construed in accordance with the laws of the State of Wyoming, United States of America.

Where a customer is a consumer, this choice of law does not deprive the customer of any mandatory consumer protections that apply notwithstanding that choice of law.

Where a consumer is domiciled in the United Kingdom and applicable law gives that consumer the right to bring proceedings in the courts of the part of the United Kingdom in which they are domiciled, nothing in these Terms restricts that right. Any proceedings brought by Electronic Partners LLC against a UK-domiciled consumer will be brought only in accordance with applicable mandatory jurisdiction rules.

Subject to those mandatory consumer jurisdiction rights, the courts located in Wyoming, United States of America shall have jurisdiction in relation to disputes arising out of or in connection with these Terms or services provided under them.

Where the customer enters into the contract wholly or mainly for purposes relating to their trade, business, craft or profession and is not acting as a consumer, the parties agree, to the maximum extent permitted by applicable law, that the courts located in Wyoming shall have exclusive jurisdiction.

2. Service Fee Schedule

2.1 Service Charges

Service charges apply when repairs cannot be completed (Beyond Economical Repair, counterfeit items, or cancelled after diagnosis):

2.2 Additional Charges

2.3 Service Timelines

Note: Timelines are estimates only. Completion times vary based on fault complexity, parts availability, and workload. No guaranteed turnaround times due to variable nature of repairs.

3. Repair Services Terms

3.1 Free Estimate / Quotation

We offer a free estimate online, if possible, based on the information you have provided. Please note that this is an estimation only and is not a binding quote. The cost to repair the item may be higher than the estimated price due to factors such as changes in parts or labor costs, additional faults discovered, or incomplete initial information. In such cases, you will be contacted via email or phone to authorize a new repair quotation before any repairs begin.

If we cannot provide a free estimate and request the device for diagnosis, we will provide an exact quote once received and diagnosed.

3.2 No Fix No Fee Policy / Service Charge

A. Service Charge Policy: All items received for diagnostic or repair carry a “Service Charge” as defined in Section 2.1 to cover the engineer’s time or any parts used in the attempt to diagnose or repair the items. The service charge will become due only when:

• The item is “Beyond Economical Repair”
• The item is counterfeit and parts are not available
• The device has been diagnosed and the repair request has been cancelled before the repair process has started
• We provide a new quotation, partial repair or diagnostic and it has been rejected
• If no fault is found, the service charge plus shipping applies

B. Non-Refundable Charges: Diagnostics, Partial Repairs, and Priority Repair fees are non-refundable. See 3.3 for definitions.

3.3 Diagnostics / Partial Repairs

Diagnostics are quoted and charged separately where the cause of the fault is unclear or where the investigative work required would not be covered by the Service Charge due to the time involved.

A Partial Repair is a focused intervention on a specific subsystem (e.g., power supply) that may be necessary to complete diagnosis. Completion of a Partial Repair does not guarantee full restoration of the device.

Diagnostic and Partial Repair charges must be paid in full before any such work begins.

For refund rules, see 3.2(B).

3.4 Equipment Abandonment and Recycling

Where an amount due in connection with a device remains unpaid after the stated invoice due date, Electronic Partners may elect to treat the device as abandoned in full and final settlement of the outstanding amounts relating to that device.

Where Electronic Partners exercises this option:

1. Electronic Partners will waive the outstanding amounts being settled through the abandonment and will not pursue the customer for those waived amounts;
2. the device will be treated as surrendered to Electronic Partners, to the extent permitted by applicable law; and
3. Electronic Partners may recycle, dismantle, recover parts from, dispose of, or otherwise deal with the device, subject to applicable law.

Electronic Partners will not both retain a device under this abandonment provision and continue to pursue the customer for the same amounts that have been waived.

Where the customer has selected collection and payment has been received, Electronic Partners will notify the customer that the device is ready for collection. The device must be collected within 30 calendar days of that notification.

If the device remains uncollected after that period, Electronic Partners may treat the device as uncollected and exercise any rights available under these Terms and applicable law. No additional contractual reminder or extension of the collection period is required, except where a further notice or procedure is required by applicable law.

Nothing in this Section prevents Electronic Partners from choosing instead to pursue payment or exercise another remedy available under these Terms or applicable law.

3.5 Liquid Damage

Liquid damage repairs are carried out on a “best endeavours” basis using industry-standard cleaning and diagnostic procedures. These repairs carry no warranty due to the unpredictable and progressive nature of corrosion-related faults. No assurance is given that full functionality will be restored, and devices previously exposed to liquid can fail again at any time due to latent corrosion.

3.6 Parts and Materials / Water Resistance

A. Parts and Materials:

We always use original parts provided by the manufacturer if possible. However, we use high-quality OEM parts if the original parts are not available or do not fit our price structure. Consumer-supplied parts are accepted but will not be covered under warranty. Batteries are consumable components and are subject to performance variation and degradation based on usage and environmental conditions.

All replaced parts become the property of Electronic Partners once fitted and are non-returnable unless explicitly agreed in writing before the repair. Removed faulty parts have no residual value and are disposed of responsibly.

B. Water Resistance:

Devices originally manufactured with water-resistant or dust-resistant features may require opening during diagnosis or repair. Whilst appropriate adhesives, seals, or replacement materials may be used where applicable, Electronic Partners cannot guarantee that the device will retain its original manufacturer water-resistance or IP rating following repair.

Water resistance depends on the condition of the complete device, including components that are not replaced or inspected as part of the repair, such as crowns, buttons, speaker or microphone membranes, case integrity, and other sealing surfaces. Unless expressly confirmed in writing following appropriate testing, customers should not rely on the device remaining water resistant for swimming, diving, or other water exposure after repair.

3.7 Cancellation Rights

By submitting a repair booking and accepting these Terms, the customer expressly requests Electronic Partners to begin the authorised diagnostic or repair service as soon as the device is received and available for processing, including where this falls within any applicable 14-day statutory cancellation period.

The customer acknowledges that, where the authorised service is fully completed during that cancellation period, any statutory right to cancel that completed service will end.

Cancellation charges depend on the stage reached when the cancellation request is received:

Where a customer exercises an applicable statutory cancellation right during the 14-day cancellation period before the authorised service has been fully completed, the charge will be limited to the amount Electronic Partners is legally entitled to recover for the service already provided.

How to cancel: Where the statutory cancellation right applies, you may cancel within 14 days after entering into the service contract, without giving a reason. Tell us clearly that you wish to cancel, quoting your booking reference, by calling 0330 2233644 or creating a support ticket. Sending your cancellation notice before the period expires meets the deadline. You may use the model form below, but you do not have to use it.

3.8 Accessories Policy

Customers should remove accessories that are not needed for the repair.

When a device is received, Electronic Partners records and photographs any accessories included. The customer is sent the check-in details and should contact us promptly if anything is incorrect.

Electronic Partners is not responsible for loss of or damage to accessories, except where this results from Electronic Partners failing to exercise reasonable care.

3.9 User Data

Customers are responsible for backing up their data before sending a device for repair.

Diagnosis or repair may require software updates, resets, formatting or replacement of storage components, which may result in data loss.

Unless a data recovery or backup service has been specifically agreed, Electronic Partners cannot guarantee that customer data will be retained.

3.10 Payments

A. Accepted Payment Methods

Payment by bank transfer is accepted for all bookings and services.

Electronic Partners may also offer payment by debit card, credit card, or other payment methods for individual transactions. The availability of any additional payment method is at Electronic Partners’ discretion and may depend on factors including the transaction value, type of service, payment verification requirements, previous payment history, fraud-prevention measures, and other legitimate payment-security considerations.

Where card payment or another additional payment method is offered, this applies only to the specific transaction for which it is offered. Offering or accepting a particular payment method for one payment does not create an entitlement to use that payment method for any subsequent quotation, invoice, balance, repair, or other transaction.

Where a quotation or offer for additional work specifies a particular payment method, deposit, or advance-payment requirement, that requirement forms part of the quotation or offer.

B. Payment Security and Advance Payment

Electronic Partners may require payment by bank transfer, payment in advance, a deposit, or any combination of these where reasonably considered appropriate having regard to the value or nature of the transaction, special-order parts, payment verification requirements, previous payment history, fraud-prevention measures, or other legitimate payment-security considerations.

Where such a requirement applies to a new quotation, additional repair, parts order, or other additional service, it will be communicated before the customer authorises that work.

Electronic Partners may defer ordering parts or commencing work covered by a new quotation until any required deposit or advance payment has been received as cleared funds.

Payment requirements applying specifically to Diagnostics and Partial Repairs are set out in Section 3.3.

C. Payment Before Release or Dispatch

Unless expressly agreed otherwise in writing, all amounts due under these Terms must be paid before the device is released to the customer or dispatched.

A payment instruction, transfer confirmation, screenshot, pending card transaction, or similar evidence does not constitute payment until the relevant funds have been received and cleared.

Electronic Partners may retain possession of a device while amounts lawfully due in connection with that device remain unpaid. Equipment remaining unpaid or uncollected will be dealt with in accordance with Section 3.4.

D. Declined, Reversed or Disputed Payments

If a payment is declined, reversed, recalled, charged back, dishonoured, or otherwise not received as cleared funds, this does not by itself cancel any underlying amount that remains lawfully payable under the contract.

Where an amount remains lawfully due following a payment reversal or unsuccessful payment, Electronic Partners may require payment of that outstanding amount using an accepted payment method and may suspend dispatch or further chargeable work until payment has been received.

Raising a complaint, payment dispute, courier claim, warranty claim, or other dispute does not by itself cancel separate charges for services that have been authorised and properly provided.

E. Overdue Payments

Unless a different due date is expressly stated on the invoice, invoices must be paid within 30 calendar days of issue.

Where an amount lawfully due remains unpaid after its due date, Electronic Partners may take reasonable steps to recover the outstanding amount and may recover any interest, fees, or recovery costs to the extent permitted by applicable law.

4. EP Warranty Terms

4.1 Warranty Coverage

These warranty terms apply only to Electronic Partners repair services and not to manufacturer warranties.

Eligible repairs carry a limited 3-month warranty covering the specific parts replaced and the associated repair labour.

The warranty applies only to the repair carried out by Electronic Partners and does not cover the entire device or unrelated faults.

Extended Warranty: An extended warranty of up to 1 year may be available for purchase on eligible repairs.

4.2 Warranty Claims

Warranty claims must be reported within the applicable warranty period. The device must then be returned to Electronic Partners within a reasonable time for inspection.

Warranty coverage can only be confirmed after the device has been returned and inspected.

Request a warranty return [ HERE ].

4.3 Warranty Assessment

If the fault is covered by the warranty, Electronic Partners will repair the covered fault without an additional repair charge.

If the fault is not covered by the warranty, Electronic Partners may apply any applicable Diagnostic or Service Charge (see Sections 3.2 and 3.3) and may provide a new repair quotation before any additional repair work is carried out.

If the device is found to be Beyond Economical Repair (BER) during the warranty assessment, Electronic Partners may offer an alternative solution or replacement at additional cost where available.

4.4 Warranty Exclusions

The following repairs are not covered by the Electronic Partners warranty:

• Liquid damage repairs
• Mainboard and PCB repairs
• Repairs using customer-supplied parts
• Jack or plug replacements
• Non-genuine or counterfeit products

The warranty also does not cover:

• Parts or components that were not repaired or replaced by Electronic Partners
• Pre-existing or unrelated faults
• Physical damage, drops or impacts after the repair
• Liquid exposure after the repair
• Misuse, abuse or neglect
• Normal wear and tear
• Battery degradation caused by use, storage, prolonged non-use or deep discharge
• Software issues unrelated to the repair
• Unauthorised repairs or modifications
• Accidents, fire, flood, lightning or other external events
• Up to 2 pixel defects on devices more than 6 months old

4.5 Warranty Return Terms

Warranty returns must relate to the original repair and the fault being claimed under warranty.

If a warranty claim is found to be ineligible or outside the applicable warranty, it will be handled in accordance with Section 4.3.

A warranty claim reported within the warranty period will not become invalid simply because the warranty expires while the device is being inspected or repaired.

5. Additional Services

5.1 Callout Services

Callout charges cover travel and the initial on-site assessment and remain payable once the engineer has attended, regardless of whether a repair can be completed.

Additional charges may apply for parts, additional labour or further visits where required.

Service Area: Callout services are available within designated service areas. Additional travel charges may apply outside standard service areas.

Scheduling: Callout appointments must be arranged in advance. Additional charges may apply for emergency callouts. Cancellation charges may apply where an appointment is cancelled within 24 hours.

The customer must provide safe and reasonable access to the device. Electronic Partners may refuse or stop work where the working environment is considered unsafe.

5.2 Subcontracted Work

Electronic Partners may use qualified third-party specialists to carry out all or part of a repair where specialist equipment, expertise, parts or additional capacity is required.

Where the customer contracts directly with Electronic Partners, subcontracting does not change Electronic Partners’ obligations under that contract.

Personal data may be shared with subcontractors where necessary to provide the service and will be handled in accordance with our Privacy Policy.

Third-Party Warranty and Insurance Repairs: Electronic Partners may also carry out repairs on behalf of manufacturers, insurers or other service providers. Where the customer’s contract is with that third party, decisions relating to warranty or insurance coverage, repair authorisation, service limits and other contractual matters remain the responsibility of that provider unless Electronic Partners has expressly agreed otherwise.

Customers should contact the relevant third-party provider regarding coverage, authorisation or other matters relating to their contract with that provider.

5.3 Shipping and Claims

A. Shipping Charges

Return postage charges and any applicable shipping surcharges are set out in Section 2.2.

B. Packaging

Customers are responsible for packaging devices securely when sending them to Electronic Partners and should follow any packaging instructions provided. Electronic Partners is not responsible for transit damage caused by inadequate or unsuitable packaging used by the customer.

Where Electronic Partners arranges return shipping, normal protective packaging reasonably suitable for the device and its condition will be used. Devices that are already physically damaged, dismantled, incomplete, structurally weakened or unusually fragile may require additional packaging or special handling. Where reasonably practicable, this can be arranged in advance and may involve an additional charge.

C. Shipping Damage and Loss Claims

Shipping damage must be reported to Electronic Partners within 7 calendar days of delivery so that any applicable courier claim can be submitted within the courier’s required timescale. Suspected loss should be reported promptly once the expected delivery date has passed.

For damage claims, the customer must provide clear photographs showing:

• the damaged device;
• the exterior and interior packaging; and
• the shipping label.

The device, packaging and all contents must be retained until the courier claim has been completed or the customer is advised that they are no longer required.

Failure to report damage promptly, provide the required evidence, or retain the packaging may prevent a courier claim from being accepted.

D. Courier Compensation

Courier compensation is subject to the terms, exclusions, valuation requirements and maximum compensation level of the courier service used. The existence of compensation cover does not guarantee that a claim will be accepted or that the maximum compensation amount will be paid.

Devices sent to Electronic Partners for diagnosis or repair are normally already faulty, damaged or otherwise not in full working condition. This can make their value difficult to establish for the purpose of a courier claim.

Couriers may require evidence of the device’s value in its actual condition at the time of shipping and may exclude or reduce compensation for pre-existing damage, inherent defects, inadequate packaging or deterioration not caused by transit. As a result, compensation for the loss of or additional damage to a faulty or previously damaged device cannot be guaranteed.

Where Electronic Partners arranged the shipping and an eligible courier claim can be made, Electronic Partners will submit or assist with the claim where appropriate. Any compensation payable remains subject to the courier accepting the claim and determining the amount due under its terms. Any compensation received in respect of the customer’s device will be passed on or credited to the customer as appropriate.

E. Faulty, Damaged or Unrepaired Devices

Devices that are already physically damaged, dismantled, incomplete, fragile or otherwise compromised may be more vulnerable to further deterioration during normal handling and transport.

Electronic Partners is not responsible for deterioration or additional damage caused solely by the device’s pre-existing condition, inherent defect, structural weakness or fragility during normal handling and transport.

Where a damaged or unrepaired device requires specialist packaging, structural support or additional protection beyond normal return packaging, this must be agreed before dispatch and may involve an additional charge.

F. High-Value Devices and Enhanced Cover

Customers sending devices whose value may exceed the standard compensation available from the courier should contact Electronic Partners before shipping or return dispatch if enhanced compensation cover, specialist packaging or an alternative shipping arrangement is required.

Any enhanced compensation cover is subject to the courier’s own terms, exclusions and valuation requirements and does not guarantee payment of the declared or requested value.

G. Customer-Arranged Shipping

Where the customer arranges and contracts with their own courier, the customer is responsible for that shipping arrangement and for making any loss or damage claim against their chosen courier.

Once the device has been handed to a courier selected by the customer, Electronic Partners is not responsible for loss, delay or damage arising during that courier’s transit, except to the extent that the loss or damage was caused by Electronic Partners’ handling or packaging before handover.

H. Delivery Instructions

Courier tracking, signature, photograph, GPS information or other delivery confirmation may be used as evidence of delivery.

Where the customer authorises delivery to a safe place, neighbour, collection point or other alternative location, courier confirmation that delivery was completed in accordance with those instructions may be relied upon as evidence of delivery.

I. Shipping Area

The Electronic Partners UK service normally provides shipping to UK addresses. Shipping to the Channel Islands, Isle of Man or other destinations is subject to availability, acceptance by Electronic Partners and any additional charges advised before dispatch.

6. Legal Provisions

6.1 Liability

Consumer Customers

Electronic Partners is responsible for loss or damage that is reasonably foreseeable and caused by a breach of its contractual obligations or a failure to exercise reasonable care and skill.

Electronic Partners may use independent repair centres, technicians or other service providers to perform all or part of the service. Their use does not expand the scope of Electronic Partners’ obligations beyond the service agreed with the customer.

Electronic Partners is not responsible for:

• Loss or damage not caused by Electronic Partners or a service provider acting on its behalf
• Pre-existing faults, damage or deterioration
• Faults or failures outside the agreed repair, unless caused during the performance of the agreed service
• Losses that could not reasonably have been foreseen when the service was agreed
• Business losses, including loss of profit, revenue or business interruption, where the service was purchased for private use

Where a problem with the agreed service can reasonably be corrected, Electronic Partners may be given the opportunity to inspect the device and correct or repeat the affected service where appropriate.

Where Electronic Partners is responsible for physical loss of or damage to a device, compensation will reflect the actual loss suffered. This may include the reasonable cost of repair or, where the device is lost or cannot reasonably be repaired, its reasonable market value immediately before the loss or damage occurred.

When determining market value, the age, condition, existing faults and working condition of the device will be taken into account. There is no automatic entitlement to the original purchase price, the cost of a new replacement or an upgrade.

Customers must take reasonable steps to prevent avoidable further loss or damage after becoming aware of a problem.

Business Customers

Where the customer is acting wholly or mainly for business purposes, Electronic Partners is not liable for loss of profit, revenue, business, contracts, goodwill, business interruption, or indirect or consequential loss.

To the maximum extent permitted by applicable law, Electronic Partners’ total aggregate liability arising from a particular service or repair request will not exceed the amount paid or payable to Electronic Partners for that service.

General

Electronic Partners does not assume responsibility for separate services, warranties, representations or obligations entered into directly between the customer and another business or third party.

Nothing in this Section excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

6.2 Legal Terms

Severance: If any part of these Terms is found to be invalid or unenforceable, that part will be removed or limited only to the extent necessary. The remaining Terms will continue to apply.

Waiver: If Electronic Partners does not immediately exercise a right under these Terms, this does not mean that the right has been waived. Any waiver must be expressly confirmed in writing.

Survival: Any provisions which by their nature are intended to continue after completion or termination of the service will remain in effect, including payment obligations, liability provisions, intellectual property rights, and governing law and jurisdiction provisions.

Agreement: These Terms, the customer’s repair booking and any accepted quotation together form the agreement between Electronic Partners and the customer. Any changes to the agreed service must be expressly agreed between the parties.

Force Majeure: Electronic Partners is not responsible for delays or failure to perform caused by circumstances beyond its reasonable control, including severe weather, natural disasters, war, civil unrest, government action, public health emergencies, strikes, major infrastructure failures or disruption to essential suppliers or transport services.

Where such circumstances affect a service, Electronic Partners will resume the affected service as soon as reasonably possible.

Third-Party Rights: Unless expressly stated otherwise, these Terms are between Electronic Partners and the customer and do not give any third party a right to enforce them.

Assignment: Electronic Partners may transfer or assign its rights or obligations under these Terms to an affiliate, successor or purchaser of all or part of its business, provided that this does not reduce the customer’s contractual or statutory rights.

The customer may not transfer their rights or obligations under these Terms without Electronic Partners’ written consent, which will not be unreasonably withheld.

Notices: Notices to Electronic Partners should be sent using the official contact details published by Electronic Partners. Notices to customers may be sent to the email address, postal address or other contact details provided with the repair booking.

6.3 Contact Information and Complaints

Primary Contact Methods:

• Phone Support: 0330 2233644 (UK local rate)
• Online Support: Create Support Ticket
• Email: Available through our ticketing system for proper tracking

Complaints Procedure:

1. Initial Contact: Submit complaints through our ticketing system so they can be properly recorded and tracked.
2. Investigation: Electronic Partners will review the complaint and aims to provide an initial response within 5 business days. Complex cases may require additional investigation.
3. Escalation: If the customer is dissatisfied with the response, they may request escalation to management.
4. External Resolution: If the complaint remains unresolved, the customer may seek independent legal or consumer advice or pursue any remedies available to them.

Alternative Dispute Resolution (ADR): Electronic Partners LLC is not currently required to participate in an ADR scheme for its general repair services. Where a particular service or contract is subject to a mandatory or contractual dispute-resolution arrangement, details will be provided as required by applicable law.

Business Information:

• Trading Name: Electronic Partners
• Legal Entity: Electronic Partners LLC (trading as Electronic Partners)
• Registered Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
• Phone: 0330 2233644
• Jurisdiction of Incorporation: Wyoming, United States
• UK Service: uk.electronic.partners