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Help Center

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Free Estimate / Quote
Repair Request

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Shipping
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To check the status of existing repairs or review and respond to an existing Ticket please login to our Customer Portal.
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Please note that charges may apply depending on the terms and coverage with your phone provider.
If you are calling from outside of the UK, use the following telephone number: +44 330 2233 644

My parcel arrived damaged – what should I do?
How can I request a warranty repair for my GPO device?
Can I call you and what is your phone number?
How do I request a repair when I have no mobile phone number?
How long before I receive an estimate?
How long will it take to get my item repaired?
Do I need to include any lead and remote control so you can switch it on?
Will my phone be waterproof after the repair?
How can I change my quote stage from Rejected to Accepted?
Do you offer any warranty for your repairs?
How can I view, accept or decline a Quotation?
What does the status “awaiting to check-in” means?
Can you remove malware from my phone, tablet or computer?
What if my parcel was not delivered as there was nobody in?
If you cannot fix my device, how much do you still charge?
How can I change my delivery address?
What is your email address?
How can I ask for a free estimate?
How much cost a repair?
Will my item be insured against damage or loss during transit?
Where do I find my login details for the Customer Portal?
What info do I need to put in the parcel with my device?
What sort of devices do you repair?
Which areas do you serve?
How do i cancel a repair request?
Can I deliver my faulty device to you in person?
Do you send packaging for me to send it to be repaired?
What is the address of your walk-in service center?
What happens if the repair is going to cost significantly more than the estimate?
When will i receive dispatch details and a tracking id?
How and when do I pay for the repair?
Do I need to clear all data before sending phone to you?
Can I pick up from the Post Office I drop it off at?
What do I use the customer portal for?
Does the Sim card need to be in the phone when sent for repair?
Am i able to drop in my device to yourselves direct and pick up again after the repair?
Do you ship to my country?
Will you factory reset my device during the repair?
What if I cancel my repair?
How long does it take to deliver to you and back?
If the repair cost too much do I have to pay for the quotation?
What personally identifiable information is collected from me?
With whom are my information may be shared?
Do I need to send my charger with the device?
How is my information used?
Who is collecting my information?
How long is the estimate valid for?
How long does the diagnostics stage typically take once my item arrives?
Can I purchase parts from you to do the repair myself?
What if no walk-in store is nearby and my item is too large or too heavy to send?
Can I pay by PayPal, what are the payment methods?
What do i do if my device exhibits the same fault after it has been repaired?
I have not received an email for my repair request and it is not in spam?
How can i file a complaint?
How does Electronic Partners ensure the protection of my personal data?
What cookies are and how they are used?
What if the Post Office refuse my parcel because of their weight?
How do i close or delete my account?
You have ordered parts for my repair when will they arrive?
What if you can’t repair my device?
What kind of security precautions are in place to protect the loss, misuse of my information?
What else should I know about your on-line privacy?
What if I cannot print the free post label sent be email?
Do I have to pay for the delivery of my device?
How long will the repair process take?
How can I request a warranty repair?
How does Electronic Partners treats my financial information?
Where can I find your Terms & Conditions?
What is the mailing address and do you have prepaid labels?
Can the jack on my headphones be fixed?
What happens if I decline the quotation?
Where do you store and process all data?
The recycling is free if I cancel the repair?
How can I change my billing or return address?
What is the Free Estimate for?
What is the turnaround time?
Where can i find the Customer Portal?
Where is your repair centre located?
What shipping method you use and how much does it cost?
Do you use original parts?
Can you install parts I supplied?
Do I need to send any accessories, games or power supply?
What is the difference between Estimate and Quotation?
What is the minimum charge?
What is the repair process?
Can I drop in to speak to someone in person?
Do you offer express service or same day repair?
Can I send my device to you if I am not nearby?
What courier do you use for the shipping?
What happens if I dont pay for my repair?
What if my device is liquid damaged?
What if I dont know whats wrong with my device?

Browse Help articles

General

Free Estimate / Quote

Repair Request

Payment

Shipping

Customer Portal

Cant Find An Answer To Your Question?

Create a ticket

Chat with us

Call Us