FAQ

  • General

    Unlike other companies, we do not charge anything in advance. After the repair has been completed we will send an Invoice which can be paid by any Credit/Debit Card or by Bank Transfer.


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    Yes, in those cases we charge a total of £15 for diagnostic and return shipping.


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    Currently, we dont sell parts only.


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    If you have not received any confirmation email you can simply fill another repair request making sure the email address used is correct or simply contact us by phone 0330 2233644 or create a "Support Ticket" and we will help.


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    In the unlikely event, your unit becomes faulty within the warranty period please select from our website Electronic.Partners "Repair Request > Warranty Repair" and follow the instructions given to receive a free returns label.

    We will investigate and respond within 3 working days. If the problem is related to the initial repair, we will carry out a further repair free of charge and return at no cost. If the unit has further problems not related to original repair or parts not replaced in the previous repair we will contact you and let you make a decision with regards to the cost. We will attempt a re-repair on your unit TWICE after the initial repair. If after this, the unit is still faulty we will issue a refund (minus the minimum charge, postage, and any Express fee). We will need to see the unit and make sure it is faulty prior issuing a refund.


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    Payments can be made at EasyPay.Express and all major debit and credit cards are accepted. You also be able to make your payment by Bank Transfer or over the phone but we currently do not accept PayPal.


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    None. We have all Information we need once the Repair Request form has been completed.


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    Yes, you can.

    Royal Mail will attempt the delivery but if nobody was there to sign for it, or if it was too big for your letterbox Royal Mail will leave a 'Something for you' (also known as a P739) card. You can then collect your item from your local Depot or request a redelivery on a more suitable date.

    More Information on how to collect or book your redelivery please follow the link below.

    http://www.royalmail.com/personal/receiving-mail/redelivery


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    EP's Warranty Repair

    If your product has been previously serviced by Electronic Partners and has failed again with the same fault you can simply select Repair Request > Warranty Repair > Option 1 > EP's Warranty Repair from the Services Menu to request a warranty repair within the 3 month warranty period.

    Prestigio Warranty Repair

    If your Prestigio product has failed within the 1-year manufacturer limited warranty period simply select Repair Request > Warranty Repair > Option 1 > Prestigio Warranty Repair from the Services Menu to request a warranty repair.


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    Simply move your mouse to the correct location and draw your signature using your mouse while holding the mouse button. Don't worry if the signature is not exactly as expected it is not a beauty contest.


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    Currently, we serving the United Kingdom and the Republic of Ireland. However, we do ship worldwide upon request.


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    Our central phone number is 0330-2233644 .
    Unfortunately our email addresses are for internal use only but please contact us with any questions you may have.


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    Definitely, we have a free nationwide drop-off service.
    Head here and pop in your town or postcode into the search box to find your nearest drop-off point.


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    Of course, you can!

    We’re open from 9.00 to 17.30 Monday to Friday.


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    Our walk-in repair centre is based in Telford, in the heart of central UK.

    Electronic Partners
    Brodie House
    Telford TF3 4DR
    United Kingdom


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    Free Estimate

    The estimate is valid for 1 calendar month.


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    Simply request a Free Estimate to find out what a repair cost.
    Alternatively, you can send us your device for diagnostic without a free estimate and we will send you an exact quote once the item has been diagnosed at no extra costs.


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    Sometimes it is difficult to give a quick estimate without seeing the device first, so if you fill out a ‘Repair Request’ you can ship the device to us, free of charge. Once diagnosed we will give you an exact quote for your repair.


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    Almost all quick estimates are answered within 24 hours but usually, it's much faster than that.


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    The free estimate is for repair enquiries.
    If you have a broken or damaged device and you have no idea how much it will cost to repair, fill out the free estimate to find out.
    It's free and you don’t need to send us the device either.
    Just fill out the short form here and a member of staff will contact you with your estimate.

    The repair price estimated by our system is an estimate only, based on the information you have provided.
    It is possible that the price to repair the unit is higher than the estimated price (for example, if the information provided was inaccurate, or if your unit has other faults).
    On these occasions, you will be contacted via email or phone to authorise a new repair quotation.


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    Repair Request

    You can, of course, cancel your current repair at any time. Simply create a Support Ticket with your request and we will cancel the repair request. Please note that there is, however, a service charge due according our Terms and Conditions.


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    We take the privacy of your Personal Data seriously. Therefore, we give you the possibility to choose if you would like to retain your data or not.

    While all your data remain on your device we need you to remove or disable the password or pattern. Should you not wish to disclose it please be aware that we can not test and therefore guarantee the full functionality of your device.

    Alternatively, we can wipe your device prior service to ensure full data protection. Our data wipe service uses government approved standards to make sure no one can’t get their hands on your data. This service will permanently delete all files and software on your device and will only be carried out if required in the course of repair. We advise to backup your files before your all your data is erased.


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    We always use OEM (Original Equipment Manufacturer) parts provided by the manufacturer if possible. However, we use high-quality aftermarket parts if OEM parts are not available or the OEM parts do not fit our price structure.

    What are the differences between OEM parts and aftermarket parts?

    OEM Parts: OEM is an abbreviation for Original Equipment Manufacturer. It means the parts are made directly by the manufacturer, not by a third party.

    OEM parts, because they’re made by the manufacturer to fit the specifications of a particular make and model, tend to fit perfectly. However, they also cost more money as a result.

    After Market Parts: Aftermarket parts are manufactured by a company other than the original manufacturer. They can be produced at a high volume and made to fit the specifications of different types of devices. They are similar to OEM parts in like, kind, and quality. As you can imagine, they are often also much cheaper.


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    We will always requote you if any additional faults are discovered during the repair before we proceed. You can, of course, reject the quote if the repair is not suitable or becomes too expensive. In those cases, we will charge a service fee for diagnostic and return shipping of £15. You can also simply request the recycling of your device and we will waive all fee's and our service does not cost you anything at all.


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    Recently you have been getting an extraneous crackling noise?
    At times the sound will completely cut out or the music app will become paused as if you had removed the headphone's all together?
    Means you have most likely an issue with the headphone jack.

    We can replace all types of headphone jacks. We always use a very similar jack if the original jack from the manufacturer is not available. If you have any special request or you would like to have a specific jack fitted simply let us know and we will get in contact with you.


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    Only if you have problems to charge your device. Please always remove all accessories that are not related to the repair before shipping.


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    Unlike other companies, we will not charge anything in advance.

    We will issue a proforma invoice which can be conveniently paid online once the repair has been processed and completed.

    If you received an Invoice already please select Invoice Payment from the Services menu option above.


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    Repair costs depend on your device/model and your coverage under warranty, you can obtain a free estimate first. However, we will always quote you first if a free estimate where not requested before or possible.


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    Absolutely.
    We provide a 3-month warranty on almost all repairs, the only exceptions are

    (a) liquid damage repairs
    (b) mainboard and PCB board repairs
    (c) repairs with consumer supplied parts
    (d) jack/plug replacements
    (e) repairs on non-genuine Products


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    In the unlikely event that parts are not available or we simply can't repair your device, we will return the item as is without any costs for you.


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    In the event that we have completed our diagnostics on a device and a new quote is necessary, we charge a service fee of £15 to cover the engineers time and return shipping if the customer decides to not go ahead with the repair.


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    Usually, we will email you the estimated arrival time for your parts. However, sometimes the delivery can vary depending on supplier, forwarder and customs. We always use the most economical shipping option in order to provide affordable repair prices, therefore parts from outside Europe can take up to 4 weeks to arrive.
    We also offer an express repair option if your repair is urgent.


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    Repairs usually being processed within 3-5 working days from the date they arrive. However, it can take up to 4 weeks for parts to arrive if they need to be ordered especially for your repair as we use the most economical shipping option to offer affordable prices. If you require the unit back quickly then we strongly recommend that you select the "Express Repair" option.

    We always keep you informed of the current status of your repair.

    You can track the repair at our Customer Portal from the moment your device arrived in our service centre.


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    The courier we use is Royal Mail.


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    Repair Status

    Standard Repairs are usually processed within 3-5 working days from the day they arrive. If you select the "Express Repair" option, your repair will take priority over non-express repairs and will be usually processed within 24h.


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    In the customer portal, you can find all details to your repair from estimates to invoices.
    You will also be able to leave us comments, check the status of your device or submit a proof of purchase.


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    When your device arrives at our repair centre it is immediately checked in and we generate login details and email them to you.
    This email will also contain a link to the ‘Customer Portal’ .


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    Services

    Absolutely.
    We provide a 3-month warranty on almost all repairs, the only exceptions are

    (a) liquid damage repairs
    (b) mainboard and PCB board repairs
    (c) repairs with consumer supplied parts
    (d) jack/plug replacements
    (e) repairs on non-genuine Products


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    Please remove your SIM and Memory Card before you ship the Phone to us. But you don't need to clear all data or reset the phone if you wish to retain all your data.


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    Our walk-in repair centre is based in Telford, in the heart of central UK.

    Electronic Partners
    Brodie House
    Telford TF3 4DR
    United Kingdom


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    Please remove your SIM and Memory Card before you ship the Phone to us. But you don't need to clear all data or reset the phone if you wish to retain all your data.


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    We fix nearly all sorts of electronic devices if you can't find the repair you are looking for just contact us.


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    Shipping

    No. The £15 service charge only applies if the device is after inspection:
    (a) The unit is Beyond Economical Repair (i.e. it would be cheaper to replace the unit than fix it)
    (b) We provide a new repair quotation and you refuse this quotation Note that return postage cost will be charged in addition to the minimum charge. At our discretion, we may waive the minimum charge if you give us permission to use the damaged unit for spare parts.
    (c) The unit is not found to be genuine and parts are not available.


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    Royal Mail aims to deliver all parcels from and to our customers within 48 hours.


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    Unfortunately, we would not able to carry out the repair required if the item is unsuitable for shipping or no walk-in store is nearby.


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    You will receive automatically an email with the tracking information and the expected delivery date by the end of the day. Should you not be able to find an Email please check your spam folder otherwise simply contact us.


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    We provide a prepaid shipping label for a Royal Mail Tracked 48 Return which you can use to ship. However, you would need to package the item yourself.


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    Our walk-in repair centre is based in Telford, in the heart of central UK.

    Electronic Partners
    Brodie House
    Telford TF3 4DR
    United Kingdom


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    All items sent to Electronic Partners are made pursuant to a shipment contract. Prior to Electronic Partners receiving such items, the risk of loss and title for such items remains with the customer. This means that the risk of loss and title for such items passes to us upon delivery from the carrier (Royal Mail).

    We use the Royal Mail Tracked 48 Service for all our shipments which means all parcels are Insured for up to £100 inclusive compensation for loss or damage. Please also see Royal Mails Compensation Policy.


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    Yes, we can!

    If you ship from outside the UK please organise your own shipping as we can not provide any prepaid shipping labels.

    Return shipping cost:

    Europe £14.90

    This zone comprises the following countries:

    Albania Denmark (EU) Kyrgyzstan Russia
    Andorra Estonia (EU) Latvia (EU) San Marino
    Armenia Faroe Islands Liechtenstein Serbia
    Austria (EU) Finland (EU) Lithuania (EU) Slovakia (EU)
    Azerbaijan France (EU) Luxembourg (EU) Slovenia (EU)
    Azores (EU) Georgia Macedonia Spain (EU)
    Balearic Islands (EU) Germany (EU) Madeira (EU) Sweden (EU)
    Belarus Gibraltar (EU) Malta (EU) Switzerland
    Belgium (EU) Greece (EU) Moldova Tajikistan
    Bosnia Herzegovina Greenland Monaco (EU) Turkey
    Bulgaria (EU) Hungary (EU) Montenegro Turkmenistan
    Canary Islands Iceland Netherlands (EU) Ukraine
    Corsica (EU) Irish Republic (EU) Norway Uzbekistan
    Croatia (EU) Italy (EU) Poland (EU) Vatican City State
    Cyprus (EU) Kazakhstan Portugal (EU)
    Czech Republic (EU) Kosovo Romania (EU)

    All countries, not defined as being in Europe £18.90


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    No, you don't! Unlike other companies, we offer a free drop-off service from anywhere in the UK. Simply fill out the Repair Request and we will send you a free post label which you can print off. We use Royal Mail Tracked 48®. Royal Mail Tracked is a parcel service you can trust and you will always know where your parcels are.

    If you ship from outside the UK please organise your own shipping as we can not provide any prepaid shipping labels.


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    There is a free drop-off service from anywhere in the UK, but please be advised, there is a fee of £6.90 for return shipping.
    We use Royal Mail Tracked 24 and 48®. Royal Mail Tracked is a parcel service you can trust and you will always know where your parcels are.
    You will receive an email and text message prior delivery with the exact time frame.

    If you ship from outside the UK please organise your own shipping as we can not provide any prepaid shipping labels.

    Return shipping cost:

    Europe £14.90

    This zone comprises the following countries:

    Albania Denmark (EU) Kyrgyzstan Russia
    Andorra Estonia (EU) Latvia (EU) San Marino
    Armenia Faroe Islands Liechtenstein Serbia
    Austria (EU) Finland (EU) Lithuania (EU) Slovakia (EU)
    Azerbaijan France (EU) Luxembourg (EU) Slovenia (EU)
    Azores (EU) Georgia Macedonia Spain (EU)
    Balearic Islands (EU) Germany (EU) Madeira (EU) Sweden (EU)
    Belarus Gibraltar (EU) Malta (EU) Switzerland
    Belgium (EU) Greece (EU) Moldova Tajikistan
    Bosnia Herzegovina Greenland Monaco (EU) Turkey
    Bulgaria (EU) Hungary (EU) Montenegro Turkmenistan
    Canary Islands Iceland Netherlands (EU) Ukraine
    Corsica (EU) Irish Republic (EU) Norway Uzbekistan
    Croatia (EU) Italy (EU) Poland (EU) Vatican City State
    Cyprus (EU) Kazakhstan Portugal (EU)
    Czech Republic (EU) Kosovo Romania (EU)

    All countries, not defined as being in Europe £18.90


    3 people found this faq useful.

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  • Customer Reviews

    Electronic Partners
    Electronic Partners
    4.5 out of 5 stars
    1278 reviews
    Brodie House
    Central Square, Telford TF3 4DR, UK
    0330 223 3644
    Electronic Partners
    Lesley Young
    4 out of 5 stars
    My Beats Pill 2.0 repaired and working perfectly. Repair took a little longer than expected but that was the fault of the spare part supplier. Good...
    Electronic Partners
    Mark Diamond
    5 out of 5 stars
    I have no problem with the repair. It was a good clean job which retained all the data which doesn't normally happen. My only concern wad the time span. It...
    Electronic Partners
    Surya Behara
    5 out of 5 stars
    A very efficient service provider. Shipped my phone to them by dropping the phone off in the post office. Due to availability of parts the repair did take...
    Electronic Partners
    Tessa Caruana
    5 out of 5 stars
    Absolutely the best!...
    Electronic Partners
    Mike Ryan
    5 out of 5 stars
    Great service. Everything was clearly explained via the website and the cost of the repair was told to me before the work was undertaken. My Bose headphones...