Help Center
Find answers about estimates, repair charges, warranty and shipping. Sending your device to our service centre is free with DPD or Royal Mail, and both offer printer-free QR codes. Check your chosen point’s opening hours under Locations. If you need help with a particular repair, contact support with your reference.
92 questions
- Are all local service points repair workshops?
- Can I book a repair for a device outside the UK?
- Can I book a repair without requesting an online estimate first?
- Can I buy parts to repair a device myself?
- Can I call you and what is your phone number?
- Can I change a delivery using the courier’s tracking options?
- Can I collect my repaired device from the Post Office where I dropped it off?
- Can I deliver my faulty device to you in person?
- Can I drop off and collect my device at the service centre?
- Can I send a whole television by parcel courier?
- Can my information be shared with payment processors?
- Can the jack on my headphones be fixed?
- Can you guarantee absolute security for my personal data?
- Can you install parts I supplied?
- Can you remove malware from my phone, tablet or computer?
- Can you repair a device with liquid damage?
- Do cancellation charges depend on when I cancel?
- Do I have to pay for return postage after repair?
- Do you offer express service or same day repair?
- Do you provide packaging for my device?
- Do you ship to my country?
- Do you use original parts? Can I supply parts or keep removed parts?
- Does a Service Charge apply if my device is beyond economical repair?
- Does a standard repair include backup or data recovery?
- Does awaiting check-in confirm that my device has been received and assessed?
- Does changing my account address also change an existing repair’s delivery address?
- How and when do I pay for the repair?
- How are necessary and optional cookies handled?
- How can I ask for a free estimate?
- How can I ask to reopen a rejected quotation?
- How can I change my billing or return address?
- How can I contact support in writing?
- How do I arrange a visit to your service centre?
- How do I book a repair without a mobile phone number?
- How do I cancel, and what charges apply?
- How do I claim a repair or manufacturer warranty?
- How do I contact support, use chat or make a complaint?
- How do I find a service point’s address and opening hours?
- How do I get an estimate, and how is it different from a quotation?
- How do I request a repair price for my device?
- How do I review and respond to a quotation in the Customer Portal?
- How do I use the Customer Portal, quotations and address details?
- How does courier transit time differ from repair turnaround time?
- How does the repair process work?
- How is my information used, and how do I request access or deletion?
- How is my information used?
- How long can obtaining parts for a repair take?
- How long do diagnosis and repair take? Is Priority available?
- How long is the estimate valid for?
- How much does Priority Repair cost, and what does it include?
- How should I pack my device, and which accessories should I send?
- If you cannot fix my device, how much do you still charge?
- Is a paid extended repair warranty available?
- Is an online estimate a binding repair quotation?
- Is my device covered for loss or damage in transit?
- Is recycling free if I cancel my repair?
- Is shipping to your service centre free?
- Reschedule Your DPD Collection
- Should I back up or erase my device before repair?
- Should I include a charger with my device?
- Should I include leads or a remote control with my device?
- Should I leave the SIM card in my phone when sending it for repair?
- What can I manage in the Customer Portal?
- What charges apply if I decline a new repair quotation?
- What do i do if my device exhibits the same fault after it has been repaired?
- What does the Electronic Partners repair warranty cover?
- What happens if the repair is going to cost significantly more than the estimate?
- What happens if you cannot provide an online estimate?
- What happens to unpaid or uncollected devices? Can I choose recycling?
- What if I miss a delivery or need to change a collection?
- What if I need a shipping label, have no printer or my parcel is too large?
- What information should I put in the parcel with my device?
- What should I do if a parcel is damaged or missing?
- What should I do if my repair confirmation email has not arrived?
- What should I do if the Post Office refuses my parcel because of its weight?
- What types of personal information do you collect?
- When does a Service Charge apply, and how much is it?
- When does diagnosis normally start after my device arrives?
- Where can I find information about your data-security measures?
- Where can I find your Terms & Conditions?
- Where can I read your Privacy Policy?
- Where do I find my booking’s shipping label and postal address?
- Where do I find the Customer Portal login instructions?
- Where is my data stored and processed?
- Which areas do you serve? Can I visit or bring a large device?
- Which couriers do you use, and what does shipping cost?
- Which devices can you repair?
- Which payment methods are available for my invoice?
- Who is the data controller for my information?
- Will I be charged if no fault is found?
- Will my device remain water resistant? What about liquid damage?
- With whom is my information shared?
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