FAQ

  • General

    None. We have all Information we need once the Repair Request form has been completed.


    8 people found this faq useful.

    Yes, you can.

    Royal Mail will attempt the delivery but if nobody was there to sign for it, or if it was too big for your letterbox Royal Mail will leave a 'Something for you' (also known as a P739) card. You can then collect your item from your local Depot or request a redelivery on a more suitable date.

    More Information on how to collect or book your redelivery please follow the link below.

    http://www.royalmail.com/personal/receiving-mail/redelivery


    3 people found this faq useful.

    No, you don't! Unlike other companies, we offer a free drop-off service from anywhere in the UK. Simply fill out the Repair Request and we will send you a free post label which you can print off. We use Royal Mail Tracked 48®. Royal Mail Tracked is a parcel service you can trust and you will always know where your parcels are.

    If you ship from outside the UK please organise your own shipping as we can not provide any prepaid shipping labels.


    5 people found this faq useful.

    EP's Warranty Repair

    If your product has been previously serviced by Electronic Partners and has failed again with the same fault you can simply select Repair Request > Warranty Repair > Option 1 > EP's Warranty Repair from the Services Menu to request a warranty repair within the 3 month warranty period.

    Prestigio Warranty Repair

    If your Prestigio product has failed within the 1-year manufacturer limited warranty period simply select Repair Request > Warranty Repair > Option 1 > Prestigio Warranty Repair from the Services Menu to request a warranty repair.


    1 people found this faq useful.

    Simply move your mouse to the correct location and draw your signature using your mouse while holding the mouse button. Don't worry if the signature is not exactly as expected it is not a beauty contest.


    1 people found this faq useful.

    Our central phone number is 0330-2233644 .
    Unfortunately our email addresses are for internal use only but please contact us with any questions you may have.


    4 people found this faq useful.

    Definitely, we have a free nationwide drop-off service.
    Head here and pop in your town or postcode into the search box to find your nearest drop-off point.


    6 people found this faq useful.

    Of course, you can!

    We’re open from 9.00 to 17.30 Monday to Friday.


    2 people found this faq useful.

    Our walk-in repair centre is based in Telford, in the heart of central UK.

    Electronic Partners
    Brodie House
    Telford TF3 4DR
    United Kingdom


    2 people found this faq useful.

    Free Estimate

    Simply request a Free Estimate to find out what a repair cost.
    Alternatively, you can send us your device for diagnostic without a free estimate and we will send you an exact quote once the item has been diagnosed at no extra costs.


    6 people found this faq useful.

    Sometimes it is difficult to give a quick estimate without seeing the device first, so if you fill out a ‘Repair Request’ you can ship the device to us, free of charge. Once diagnosed we will give you an exact quote for your repair.


    2 people found this faq useful.

    Almost all quick estimates are answered within 24 hours but usually, it's much faster than that.


    1 people found this faq useful.

    The free estimate is for repair enquiries.
    If you have a broken or damaged device and you have no idea how much it will cost to repair, fill out the free estimate to find out.
    It's free and you don’t need to send us the device either.
    Just fill out the short form here and a member of staff will contact you with your estimate.

    The repair price estimated by our system is an estimate only, based on the information you have provided.
    It is possible that the price to repair the unit is higher than the estimated price (for example, if the information provided was inaccurate, or if your unit has other faults).
    On these occasions, you will be contacted via email or phone to authorise a new repair quotation.


    3 people found this faq useful.

    Repair Request

    We will always requote you if any additional faults are discovered during the repair before we proceed. You can, of course, reject the quote if the repair is not suitable or becomes too expensive. In those cases, we will charge a service fee for diagnostic and return shipping of £15. You can also simply request the recycling of your device and we will waive all fee's and our service does not cost you anything at all.


    5 people found this faq useful.

    Recently you have been getting an extraneous crackling noise?
    At times the sound will completely cut out or the music app will become paused as if you had removed the headphone's all together?
    Means you have most likely an issue with the headphone jack.

    We can replace all types of headphone jacks. We always use a very similar jack if the original jack from the manufacturer is not available. If you have any special request or you would like to have a specific jack fitted simply let us know and we will get in contact with you.


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    Only if you have problems to charge your device. Please always remove all accessories that are not related to the repair before shipping.


    3 people found this faq useful.

    Unlike other companies, we will not charge anything in advance.

    We will issue a proforma invoice which can be conveniently paid online once the repair has been processed and completed.

    If you received an Invoice already please select Invoice Payment from the Services menu option above.


    13 people found this faq useful.

    Repair costs depend on your device/model and your coverage under warranty, you can obtain a free estimate first. However, we will always quote you first if a free estimate where not requested before or possible.


    4 people found this faq useful.

    Absolutely.
    We provide a 3-month warranty on almost all repairs, the only exceptions are

    (a) liquid damage repairs
    (b) mainboard and PCB board repairs
    (c) repairs with consumer supplied parts
    (d) jack/plug replacements
    (e) repairs on non-genuine Products


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    In the unlikely event that parts are not available or we simply can't repair your device, we will return the item as is without any costs for you.


    1 people found this faq useful.

    In the event that we have completed our diagnostics on a device and a new quote is necessary, we charge a service fee of £15 to cover the engineers time and return shipping if the customer decides to not go ahead with the repair.


    1 people found this faq useful.

    Usually, we will email you the estimated arrival time for your parts. However, sometimes the delivery can vary depending on supplier, forwarder and customs. We always use the most economical shipping option in order to provide affordable repair prices, therefore parts from outside Europe can take up to 4 weeks to arrive.
    We also offer an express repair option if your repair is urgent.


    1 people found this faq useful.

    Repairs usually being processed within 3-5 working days from the date they arrive. However, it can take up to 4 weeks for parts to arrive if they need to be ordered especially for your repair as we use the most economical shipping option to offer affordable prices. If you require the unit back quickly then we strongly recommend that you select the "Express Repair" option.

    We always keep you informed of the current status of your repair.

    You can track the repair at our Customer Portal from the moment your device arrived in our service centre.


    1 people found this faq useful.

    There is a free drop-off service from anywhere in the UK, but please be advised, there is a fee of £6.90 for return shipping.
    We use Royal Mail Tracked 24 and 48®. Royal Mail Tracked is a parcel service you can trust and you will always know where your parcels are.
    You will receive an email and text message prior delivery with the exact time frame.

    If you ship from outside the UK please organise your own shipping as we can not provide any prepaid shipping labels.

    Return shipping cost:

    Europe £14.90

    This zone comprises the following countries:

    AlbaniaDenmark (EU)KyrgyzstanRussia
    AndorraEstonia (EU)Latvia (EU)San Marino
    ArmeniaFaroe IslandsLiechtensteinSerbia
    Austria (EU)Finland (EU)Lithuania (EU)Slovakia (EU)
    AzerbaijanFrance (EU)Luxembourg (EU)Slovenia (EU)
    Azores (EU)GeorgiaMacedoniaSpain (EU)
    Balearic Islands (EU)Germany (EU)Madeira (EU)Sweden (EU)
    BelarusGibraltar (EU)Malta (EU)Switzerland
    Belgium (EU)Greece (EU)MoldovaTajikistan
    Bosnia HerzegovinaGreenlandMonaco (EU)Turkey
    Bulgaria (EU)Hungary (EU)MontenegroTurkmenistan
    Canary IslandsIcelandNetherlands (EU)Ukraine
    Corsica (EU)Irish Republic (EU)NorwayUzbekistan
    Croatia (EU)Italy (EU)Poland (EU)Vatican City State
    Cyprus (EU)KazakhstanPortugal (EU)
    Czech Republic (EU)KosovoRomania (EU)

    All countries, not defined as being in Europe £18.90


    2 people found this faq useful.

    The courier we use is Royal Mail.


    2 people found this faq useful.

    Repair Status

    In the customer portal, you can find all details to your repair from estimates to invoices.
    You will also be able to leave us comments, check the status of your device or submit a proof of purchase.


    2 people found this faq useful.

    When your device arrives at our repair centre it is immediately checked in and we generate login details and email them to you.
    This email will also contain a link to the ‘Customer Portal’ .


    3 people found this faq useful.

    Services

    Our walk-in repair centre is based in Telford, in the heart of central UK.

    Electronic Partners
    Brodie House
    Telford TF3 4DR
    United Kingdom


    6 people found this faq useful.

    Please remove your SIM and Memory Card before you ship the Phone to us. But you don't need to clear all data or reset the phone if you wish to retain all your data.


    3 people found this faq useful.

    Yes, we can!

    If you ship from outside the UK please organise your own shipping as we can not provide any prepaid shipping labels.

    Return shipping cost:

    Europe £14.90

    This zone comprises the following countries:

    AlbaniaDenmark (EU)KyrgyzstanRussia
    AndorraEstonia (EU)Latvia (EU)San Marino
    ArmeniaFaroe IslandsLiechtensteinSerbia
    Austria (EU)Finland (EU)Lithuania (EU)Slovakia (EU)
    AzerbaijanFrance (EU)Luxembourg (EU)Slovenia (EU)
    Azores (EU)GeorgiaMacedoniaSpain (EU)
    Balearic Islands (EU)Germany (EU)Madeira (EU)Sweden (EU)
    BelarusGibraltar (EU)Malta (EU)Switzerland
    Belgium (EU)Greece (EU)MoldovaTajikistan
    Bosnia HerzegovinaGreenlandMonaco (EU)Turkey
    Bulgaria (EU)Hungary (EU)MontenegroTurkmenistan
    Canary IslandsIcelandNetherlands (EU)Ukraine
    Corsica (EU)Irish Republic (EU)NorwayUzbekistan
    Croatia (EU)Italy (EU)Poland (EU)Vatican City State
    Cyprus (EU)KazakhstanPortugal (EU)
    Czech Republic (EU)KosovoRomania (EU)

    All countries, not defined as being in Europe £18.90


    2 people found this faq useful.

    Currently, we serving the United Kingdom and the Republic of Ireland. However, we do ship worldwide upon request.


    3 people found this faq useful.

    We fix nearly all sorts of electronic devices if you can't find the repair you are looking for just contact us.


    6 people found this faq useful.

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  • Customer Reviews

    Electronic Partners
    Electronic Partners
    4.5 out of 5 stars

    1278 reviews

    Brodie House
    Central Square, Telford TF3 4DR, UK
    0330 223 3644
    Electronic Partners
    AngelOf Sparkwell
    5 out of 5 stars
    Absolutely brilliant service. I was kept well informed of the stages of my repair & was told about the delay in waiting for parts. The warranty repair that

    Electronic Partners
    Surya Behara
    5 out of 5 stars
    A very efficient service provider. Shipped my phone to them by dropping the phone off in the post office. Due to availability of parts the repair did take

    Electronic Partners
    Peter Dunnett
    5 out of 5 stars
    Smart, professional service. Track your repair all the way through the process. Quick turnaround ,reasonable charges. My tablet has been operating as good as

    Electronic Partners
    Stuart Murphy
    5 out of 5 stars
    The process from start to finish was easy and fluid. My initial query was responded to in excellent time with a potential quote for repairs. I sent my phone

    Electronic Partners
    Phil Daniels
    5 out of 5 stars
    From the moment I found this company on the web to the day I received my repaired Bose I had great confidence in this company. I was kept completely informed