Reschedule Your DPD Collection

📦 How to Reschedule Your DPD Collection

Simple steps to change your device collection time

✅ Good News – It’s Simple!

  • No packaging needed – We provide the swap box
  • No labels to print – Everything is pre-arranged
  • Flexible timing – Collection works around your schedule
  • Multiple options – Choose what works best for you

Step-by-Step Guide

1

Start from Your DPD Email

When you receive your DPD email, look for the red “Show my options” button and click it.

💡 Tip: The email might say “expecting your parcel” – don’t worry, this is normal for collection services.

DPD email showing the red 'Show my options' button

Click the red “Show my options” button in your DPD email

2

Alternative: Use the DPD Website

If you prefer, you can go directly to the DPD website:

  1. Open your web browser
  2. Go to track.dpd.co.uk
  3. Enter your tracking number
  4. Enter your postcode
  5. Click “Submit”
DPD website tracking form with tracking number and postcode fields

Enter your tracking number and postcode on track.dpd.co.uk

3

View Your Parcel Status

After entering your details, you’ll see your parcel status. The page will show “We’ve received your order details, and we’re expecting your parcel shortly”.

💡 Remember: Have the other item ready for a speedy exchange with your driver.

DPD status page showing parcel details and expecting message

Your parcel status page with tracking information

4

Access Your Delivery Options

Look for the circular buttons on the right side of the screen. Click on “CHANGE THIS DELIVERY” to modify your collection preferences.

You’ll see several options including:

  • VIP my parcel – Premium delivery options
  • Deliver to my neighbour – Alternative recipient
  • Change the delivery day – Reschedule collection
DPD delivery options menu showing VIP, neighbour, and change day options

Select “Change the delivery day” from the options menu

5

Select Your Preferred Date

After clicking “Change the delivery day”, a calendar will appear showing available collection dates. Click on the day that works best for you.

💡 Tip: Available dates are usually shown in the next few days. The selected date will be highlighted in red.

DPD calendar showing available dates with August 13th selected

Choose your preferred collection date from the calendar

6

Add Your Contact Details

Finally, you’ll need to provide your contact information so DPD can keep you updated:

  • Contact Name – Your name or the name of who will be available
  • Mobile Number – For collection updates and driver contact

Click “SEND VERIFICATION PIN” to complete the process.

DPD contact form with name and mobile number fields

Enter your contact details and click “Send Verification PIN”

🎉 That’s It – You’re Done!

You’ll receive a confirmation message and updates about your new collection time. The driver will collect your device in the swap box on your chosen date.

Frequently Asked Questions

What if I’m not home during collection?

You can arrange for a neighbor to hand over the device, or reschedule for a more convenient time using the same process above.

Do I need to package my device?

No! Simply place your device in the empty swap box we send you. No additional packaging or bubble wrap is needed.

Is my device secure during transport?

Yes, your device is fully tracked throughout the journey and covered by insurance during transport.

Can someone else hand over my device?

Yes, anyone at your address can hand over the packaged device to the DPD driver.

Need Help?

If you have any questions about the collection process or your repair, please contact us:

📞 Phone: 0330 2233 644

🎫 Ticket: Create Ticket

🕒 Chat: Live Chat

We’re here to make this process as smooth as possible for you.

Posted in: