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Most Microsoft component-level repairs are completed within 3-5 business days from drop-off at your local Service Point. This turnaround includes secure insured transport to our National Repair Lab in Telford, professional diagnostics, expert repair, quality testing, and return delivery to your chosen collection point. Complex repairs or parts availability may affect timings—contact our team for specific estimates.

Yes, we repair all Microsoft product lines including consoles (xbox series x/s), desktops (surface studio), laptops (surface laptop) and tablets (surface pro). Our specialist repair lab is equipped to handle component-level repairs across Microsoft's entire product range. If you're unsure whether we can repair your specific Microsoft model, contact our technical team for confirmation—we're happy to help.

Unlike typical local repair shops that may lack brand-specific expertise, our specialized National Repair Lab has extensive experience with Microsoft products. We understand common Microsoft failure modes, have access to technical documentation and schematics, and use component-level repair techniques rather than simple board swapping. Combined with convenient access to over 24,000 Service Points across the UK, you get specialist expertise with local convenience.

We use premium-quality, rigorously tested replacement components that meet or exceed original manufacturer specifications. Where genuine OEM Microsoft parts are available and required for your specific repair, our technicians will discuss all available options, quality grades, and pricing with you before proceeding. For official manufacturer parts information and warranty details, visit the Microsoft official support website.