Do I need to send any accessories, games or power supply?

Q: Do I need to send any accessories, games or power supply?

A: Please do not send any accessories (or Console games/discs) in with your repairs unless we have specifically requested them (e.g. for a power problem we may require the charger or power supply). We cannot be held responsible for any loss or damage to accessories while in our possession (SIM cards, memory cards, chargers, boxes, cases, cables, mounts etc.). On occasions, we may ask for certain accessories to be sent in after our initial diagnosis for further testing as they may be related to the fault.

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0330 2233 644

Please note that charges may apply depending on the terms and coverage with your phone provider. If you are calling from outside of the UK, use the following telephone number: +44 330 2233 644

Phone Support is available 10.00 - 12.00 and 13.00 - 17.00 Monday to Friday

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