Bank transfer is accepted for all bookings and services. Klarna and Clearpay are offered for invoices of £50 or more, subject to the provider’s approval and terms. Follow the payment options and instructions shown for your invoice.
How can I pay an invoice of £500 or more?
Invoices of £500 or more, including exactly £500, can only be paid by Klarna, Clearpay or bank transfer. Direct debit-card and credit-card payments are not available for these invoices. If the provider does not approve your Klarna or Clearpay payment, bank transfer remains available.
For invoices below £500, card or other payment options may be offered for the individual transaction; their availability is discretionary. A method offered for an earlier payment may not be available for a later invoice.
Will I need to pay before work starts?
Separately quoted extensive diagnostics and partial repairs must be paid in full before that work starts. This is full payment for the quoted diagnostic or partial-repair work, rather than a deposit towards a guaranteed complete repair. Any deposit, advance-payment or bank-transfer-only requirement is communicated before you authorise the relevant new work.
Unless agreed otherwise in writing, all amounts due must be received as cleared funds before release or dispatch. A transfer screenshot or pending payment is not cleared payment. Invoices are due within 30 calendar days of issue unless a different payment deadline has been expressly agreed.
You can find your invoice in the Customer Portal and your email inbox. Check spam or junk and contact support with your repair reference if it is missing.
Related policy: Terms 3.3; Terms 3.10.