What is the minimum charge?

Q: What is the minimum charge?

A: All repairs carry a “minimum charge” of £8.10 which covers engineer’s time and any parts used in the attempt to repair the unit. After diagnostic, the minimum charge will become due only when:
(a) The unit is Beyond Economical Repair (i.e. it would be cheaper to replace the unit than fix it)
(b) We provide a new repair quotation, and you refuse this quotation. Note that the return postage cost will be in addition to the minimum charge. At our discretion, we may waive the minimum fee if you permit us to recycle the damaged unit.
(c) The unit is not found to be genuine, and parts are not available.
(d) If the repair has been cancelled before the repair process has started.

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