What is the minimum charge?

Q: What is the minimum charge?

A: All repairs carry a “Service Charge” as defined below, which covers engineer’s time for diagnostic or any parts used in the attempt to repair the unit. After diagnostic, the service charge will become due only when:

– The unit is Beyond Economical Repair (i.e. it would be cheaper to replace the unit than fix it)
– The unit is not found to be genuine, and parts are not available.
– If the device has been diagnosed and the repair request has been cancelled before the repair process has started.
– We provide a new repair quotation, and you refuse this quotation.

Please note that the return postage cost will be in addition to the service charge.
At our discretion, we may waive the service charge if you permit us to recycle the damaged unit.

Service Charge:

£8.10 – Headphone, DVR/Camera, GPS Navigation, Not Listed Items
£15 – Smart Phone, Smart Watch, Tablet/iPad, MP3 Player/iPod,
£20 – Gaming Console/Controller, PCB Board
£30 – Laptop/Desktop PC, Audi HiFi Equipment,
£45 – Drone/UAV

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Self Service

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  • Ticket Support


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Call Us

0330 2233 644

Please note that charges may apply depending on the terms and coverage with your phone provider.
If you are calling from outside of the UK, use the following telephone number: +44 330 2233 644

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