Use the Customer Portal for your repair details, updates, quotations and invoices. Check the access instructions sent for your booking. If the email is missing, check spam and contact support with the email address and reference used; do not submit a duplicate repair request.
Use the quotation details in the portal to review and respond to an offer. Follow any deadline shown for your quotation. Contact support if it has expired, or if you want a rejected quotation reopened; do not assume every quotation expires after a universal two-week period.
A status such as awaiting check-in does not by itself confirm that your device has been received and assessed. Check carrier tracking and ask support if delivery and check-in information do not agree.
Check billing and return addresses promptly. Editing account details may not change an existing repair’s dispatch details: contact us before dispatch to confirm a correction. Once dispatch has occurred, available changes depend on the courier service.
Related policy: Terms 3.1; Terms 3.10; Terms 5.3; Terms 6.3.