What does the status “awaiting to check-in” means?

Q: What does the status “awaiting to check-in” means?

A: It means that we haven’t received your item yet or not yet booked in. Please be patient, if the status is waiting to check-in. Once we received your device we will book it into our system and update you by email with the details.

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    To check the status of existing repairs or review and respond to an existing Ticket please login to our Customer Portal.


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    Our online chat is available Monday to Friday from 10.00 - 12.00 and 13.00 - 17.00.


Call Us

0330 2233 644

Please note that charges may apply depending on the terms and coverage with your phone provider. If you are calling from outside of the UK, use the following telephone number: +44 330 2233 644

Phone Support is available 10.00 - 12.00 and 13.00 - 17.00 Monday to Friday

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