Follow the instructions for your booked service. For a parcel you pack yourself, use suitable protective packaging, cushion the device and prevent movement. Contact us before sending unusually fragile, dismantled, heavy or high-value devices; special handling or extra protection may need agreement.
Send the faulty device and only accessories needed for the fault or requested by the team. Remove SIM cards, memory cards, games and unrelated accessories where they are not needed. For a hi-fi main-unit repair, separate speakers are generally unnecessary unless a speaker is faulty or we specifically request it. Ask us if a charger, lead or remote is needed for your fault.
Include your booking/repair reference and the identifying details requested in your booking instructions. We photograph and record included accessories at check-in; contact us promptly if those details are wrong. Responsibility for accessory loss or damage includes the reasonable-care qualification in the terms.
A DPD swap box is provided only where that specific service has been booked. Follow its supplied instructions and confirm suitability or additional protection for a fragile device; do not assume every DPD or Royal Mail booking includes a box.