We use DPD and Royal Mail. The available service and instructions depend on your booking and device. Follow the collection or drop-off instructions issued for that booking, including its carrier, label and packaging requirements.
The published UK return-postage charge is £7.90. A £7 surcharge applies above 5 kg or 61 × 46 × 46 cm. Do not assume those prices establish eligibility: contact us before booking a large, heavy, fragile or high-value device. Any inbound offer or additional service should be checked in your booking.
Carrier transit estimates and delivery options depend on the booked service; they are separate from repair time and are not a guaranteed completion date. Check the tracking information provided. Whole televisions require an arrangement confirmed with the team before travel; do not assume a parcel service is suitable.