Any courier compensation depends on the service used, its exclusions, valuation requirements and cover limit. A tracked parcel or compensation cover does not guarantee a payout or the maximum amount. There is no universal £100 cover promise for every shipment.
Faulty or already damaged devices are valued in their actual condition, rather than automatically at new replacement cost. Pre-existing faults, fragility and unsuitable packaging can affect a claim.
If we arranged shipping and an eligible claim is possible, we will submit or assist with it where appropriate; compensation received for your device is passed on or credited as appropriate. For a courier you arranged, you normally make the claim yourself, subject to the responsibility qualifications in the terms. Contact us before sending a high-value or fragile device to discuss enhanced cover or special packaging.