Q: How can i file a complaint?A: We have many satisfied customers, and our complaint resolution system helps us to ensure that our customers are satisfied, even when things go wrong. If you have a complaint, please create a ticket below. Upon receipt of your complaint, we will investigate to see what went wrong so that we can resolve it to your satisfaction, and avoid re-occurrence in the future.
We undertake to:
Acknowledge your complaints within five working days.
Advise you how long it will take to resolve the complaint.
Keep you informed throughout the process.