How can i file a complaint?

Q: How can i file a complaint?

A: We have many satisfied customers, and our complaint resolution system helps us to ensure that our customers are satisfied, even when things go wrong. If you have a complaint, please create a ticket below. Upon receipt of your complaint, we will investigate to see what went wrong so that we can resolve it to your satisfaction, and avoid re-occurrence in the future.

We undertake to:
Acknowledge your complaints within five working days.
Advise you how long it will take to resolve the complaint.
Keep you informed throughout the process.

Cant Find An Answer To Your Question?

Self Service

Customer Portal

Use the customer portal to manage your services: check repair status, view invoices, respond to tickets, and update shipping and billing details.

  • Ticket Support

    CREATE A TICKET

    To check the status of existing repairs or review and respond to an existing Ticket please login to our Customer Portal.

  • Live Chat

    CHAT WITH US

    Our online chat is available 24/7.

Call Us

0330 2233 644

Please note that charges may apply depending on the terms and coverage with your phone provider.
If you are calling from outside of the UK, use the following telephone number: +44 330 2233 644

We're currently closed.We're open again on Tuesday (10. September 2024) from 10:00 to 12:00Opening Hours today: 10:00 – 12:00, 13:00 – 17:00
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