Create a support ticket with your estimate/repair reference, the issue and the outcome you are seeking. You can also call 0330 2233644. Check the Help Center’s current phone-support hours rather than relying on an old article schedule.
Chat can help you find general guidance and the appropriate form. Confirm critical information with support. It cannot calculate a new device-specific repair price, confirm an unverified account fact or submit a booking merely because you describe a fault. For a new estimate, open and submit the estimate form.
For a complaint, submit the details through the ticket system. We aim to provide an initial response within 5 business days. Ask for management review if the issue remains unresolved; independent consumer or legal advice remains available. For privacy requests, mark your ticket Privacy/Data Protection.
The terms are available at Terms & Conditions. These FAQ summaries do not replace them or affect your statutory consumer rights.