We fix what others can't.
Audio & HiFi
General frequently asked questions.
What is your email address?
Can I call you and what is your phone number?
If you cannot fix my device, how much do you still charge?
Do you offer any warranty for your repairs?
What sort of devices do you repair?
What do I use the customer portal for?
Where do I find my login details for the Customer Portal?
I have not received an email for my repair request and it is not in spam?
Can I purchase parts from you to do the repair myself?
Who is collecting my information?
What if no walk-in store is nearby and my item is too large or too heavy to send?
What personally identifiable information is collected from me?
What cookies are and how they are used?
How does Electronic Partners ensure the protection of my personal data?
How does Electronic Partners treats my financial information?
Where do you store and process all data?
How do i close or delete my account?
What else should I know about your on-line privacy?
What kind of security precautions are in place to protect the loss, misuse of my information?
What is the repair process?
What is the turnaround time?
Do you use original parts?
Do I need to send any accessories, games or power supply?
Where can i find the Customer Portal?