General

Electronic Partners UK » Help Center » General

Answers about our services, parts, privacy and contacting support.

32 questions

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Are all local service points repair workshops?
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Can I book a repair for a device outside the UK?
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Can I buy parts to repair a device myself?
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Can I call you and what is your phone number?
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Can I deliver my faulty device to you in person?
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Can I drop off and collect my device at the service centre?
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Can my information be shared with payment processors?
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Can the jack on my headphones be fixed?
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Can you guarantee absolute security for my personal data?
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Can you remove malware from my phone, tablet or computer?
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Can you repair a device with liquid damage?
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Do you use original parts? Can I supply parts or keep removed parts?
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Does a Service Charge apply if my device is beyond economical repair?
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How are necessary and optional cookies handled?
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How can I contact support in writing?
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How do I arrange a visit to your service centre?
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How do I contact support, use chat or make a complaint?
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How do I find a service point’s address and opening hours?
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How do I request a repair price for my device?
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How is my information used, and how do I request access or deletion?
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How is my information used?
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What should I do if my repair confirmation email has not arrived?
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What types of personal information do you collect?
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Where can I find information about your data-security measures?
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Where can I find your Terms & Conditions?
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Where can I read your Privacy Policy?
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Where is my data stored and processed?
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Which areas do you serve? Can I visit or bring a large device?
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Which devices can you repair?
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Who is the data controller for my information?
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Will my device remain water resistant? What about liquid damage?
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With whom is my information shared?
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