Eligible repairs include a limited 3-month warranty from the date the repair is completed. The warranty covers the specific parts replaced and the associated repair labour. It is not insurance for the whole device and does not cover unrelated parts or faults. Manufacturer or insurer cover is a separate arrangement.
Does paying late extend my repair warranty?
No. The warranty runs from repair completion, not the payment, collection or dispatch date. Paying late does not restart or extend the warranty period.
Can I extend the repair warranty to 6 or 12 months?
For qualifying repairs, the payment portal offers optional paid extensions to a total warranty period of 6 or 12 months from repair completion. These are total periods, not an extra 6 or 12 months added to the standard warranty. Check the options and price offered for your repair in the payment portal.
To keep the initial repair price low, we include the standard 3-month warranty and let you decide whether a paid extension is worthwhile. Buying an extension is optional.
An extension changes the length of the warranty, not what it covers. The same repaired-parts and associated-labour scope, eligibility conditions and exclusions apply. It does not insure the device against accidental damage, liquid exposure or unrelated faults.
Exclusions include liquid damage, mainboard/PCB work, customer-supplied parts, jack/plug repairs and non-genuine products. Unrelated faults, physical damage and ordinary battery degradation are also excluded as detailed in the terms.
Report a claim within the warranty period and return the device within a reasonable time. Coverage is confirmed after inspection. A claim reported in time remains valid while assessment or repair continues even if the warranty period then expires. Covered faults are repaired without charge; uncovered faults can involve a Service Charge, diagnostics or a new repair quotation. Your statutory rights remain unaffected.
Related policy: Terms 1.2; Terms 4.1; Terms 4.2; Terms 4.3; Terms 4.4; Terms 4.5.