We fix what others can't.
Audio & HiFi
Frequently asked questions about repair requests.
How can I request a warranty repair for my Prestigio device?
Do I need to include any lead and remote control so you can switch it on?
How long will it take to get my item repaired?
Can you remove malware from my phone, tablet or computer?
How do I request a repair when I have no mobile phone number?
What does the status “awaiting to check-in” means?
If you cannot fix my device, how much do you still charge?
Will my phone be waterproof after the repair?
Does the Sim card need to be in the phone when sent for repair?
How do i cancel a repair request?
Will you factory reset my device during the repair?
Do I need to clear all data before sending phone to you?
What happens if the repair is going to cost significantly more than the estimate?
How long does the diagnostics stage typically take once my item arrives?
What do i do if my device exhibits the same fault after it has been repaired?
If the repair cost too much do I have to pay for the quotation?
What if I cancel my repair?
How long will the repair process take?
What if you can’t repair my device?
You have ordered parts for my repair when will they arrive?
Can the jack on my headphones be fixed?
How can I request a warranty repair?
Do you offer express service or same day repair?
What is the repair process?
Can you install parts I supplied?
Do you use original parts?