Repair Request

Electronic Partners UK » Help Center » Repair Request

Help with booking, preparing your device, repairs and warranty.

21 questions

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Can you install parts I supplied?
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Do cancellation charges depend on when I cancel?
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Do you offer express service or same day repair?
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Does a standard repair include backup or data recovery?
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Does awaiting check-in confirm that my device has been received and assessed?
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Does paying late extend my repair warranty?
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How do I book a repair without a mobile phone number?
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How do I cancel, and what charges apply?
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How do I claim a repair or manufacturer warranty?
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How does the repair process work?
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How long can obtaining parts for a repair take?
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How long do diagnosis and repair take? Is Priority available?
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How much does Priority Repair cost, and what does it include?
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Is a paid extended repair warranty available?
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Should I back up or erase my device before repair?
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Should I leave the SIM card in my phone when sending it for repair?
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Repair Request
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What do i do if my device exhibits the same fault after it has been repaired?
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What does the Electronic Partners repair warranty cover?
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What happens if the repair is going to cost significantly more than the estimate?
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Free Estimate / Quotation
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When does diagnosis normally start after my device arrives?
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When does my repair warranty start?
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