Does the Sim card need to be in the phone when sent for repair?

Q: Does the Sim card need to be in the phone when sent for repair?

A: We don’t need the SIM card. Please remove your SIM and Memory Card before you ship the Phone to us. But you don’t need to clear all data or reset the Phone if you wish to retain all your data.

Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

Cant Find An Answer To Your Question?

  • Create a ticket

    We will respond to within 24 hours.

    To respond or review an existing Ticket please visit our Customer Portal.

    CREATE TICKET

  • Call Customer Service

    Please note that charges may apply depending on the terms and coverage with your phone provider.

    0330 2233 644

    If you are calling from outside of the UK, use the following telephone number: +44 330 2233 644

    Phone Support 10.00 - 12.00 and 13.00 - 17.00 Monday to Friday

Posted in: