Q: Does the Sim card need to be in the phone when sent for repair?A: We don’t need the SIM card. Please remove your SIM and Memory Card before you ship the Phone to us. But you don’t need to clear all data or reset the Phone if you wish to retain all your data.
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Please note that charges may apply depending on the terms and coverage with your phone provider. If you are calling from outside of the UK, use the following telephone number: +44 330 2233 644
Phone Support is available 10.00 - 12.00 and 13.00 - 17.00 Monday to Friday