How long does the diagnostics stage typically take once my item arrives?

Q: How can I change my delivery address?

A: Standard Repairs are usually diagnosed and processed within 3-5 working days from the day they arrive. If you select the “Priority Repair” option, your repair will take priority over non-express repairs and will be usually processed within the next working day.

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Cant Find An Answer To Your Question?

  • Create a ticket

    To check the status of existing repairs or review and respond to an existing Ticket please login to our Customer Portal.

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  • Chat with us

    Our online chat is available Monday to Friday from 10.00 - 12.00 and 13.00 - 17.00.

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Call Us

0330 2233 644

Please note that charges may apply depending on the terms and coverage with your phone provider. If you are calling from outside of the UK, use the following telephone number: +44 330 2233 644

Phone Support is available 10.00 - 12.00 and 13.00 - 17.00 Monday to Friday

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