How long will it take to get my item repaired?

Q: How long will it take to get my item repaired?

A:
Standard Repairs
We aim to diagnose and process standard repairs within 3-5 working days from the date they arrive.

However, we can not guarantee any stock or turn around times, and the process will take longer if we need to order parts for your repair.
It usually takes 5-10 working days for parts to arrive, but it can take up to four weeks, depending on the manufacturer.
If you do require the unit back quickly, then we strongly recommend using our “Priority Repair” option.

Please note that all repairs can take longer during busier times.

Priority Repairs
The priority repair will let you skip the queue of standard repairs, and express shipping applies.

We aim to diagnose and process priority repairs within 1-2 working days from the date they arrive.
However, we can not guarantee any stock or turn around times, and the process will take longer if we need to order parts for your repair.
It usually takes 5-10 working days for parts to arrive, but it can take up to four weeks, depending on the manufacturer.

The priority repair option is subject to a fee of £30 to the total cost of your repair request.

Please also note that if the unit is NFF (no fault found), BER (beyond economical repair) or you refuse a quote, the fee of £30 is due in addition to the minimum charge and the return postage cost.

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