What do i do if my device exhibits the same fault after it has been repaired?

Q: What do i do if my device exhibits the same fault after it has been repaired?

A: In the unlikely event, your unit becomes faulty within the warranty period please request a Warranty Return to receive a free returns label.

We will investigate and respond within 3 working days. If the problem is related to the initial repair, we will carry out a further repair free of charge and return at no cost. Has the unit issues not related to the original repair we will quote and contact you.

We will attempt a re-repair on your device TWICE after the initial repair. Should the unit be still faulty, we will issue a refund (minus the minimum charge, postage, and any Express fee). Please note that we will need to see the unit and make sure it is faulty before issuing a refund.

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Customer Portal

Use the customer portal to manage your services: check repair status, view invoices, respond to tickets, and update shipping and billing details.

  • Ticket Support


    To check the status of existing repairs or review and respond to an existing Ticket please login to our Customer Portal.

  • Live Chat


    Our online chat is available 24/7.

Call Us

0330 2233 644

Please note that charges may apply depending on the terms and coverage with your phone provider.
If you are calling from outside of the UK, use the following telephone number: +44 330 2233 644

We're currently closed.We're open again on Tuesday (25. June 2024) from 10:00 to 12:00Opening Hours today: 10:00 – 12:00, 13:00 – 17:00
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