Contact us promptly through a support ticket with your repair reference. Charges depend on the stage reached when your cancellation request is received:
- Before work starts: return postage only.
- After diagnosis starts: the applicable Service Charge plus return postage.
- During service: completed work and committed costs, up to the full quoted repair cost, plus return postage.
- After completion: the full repair cost plus return postage.
The booking requests an early start to the authorised service, including during any applicable 14-day statutory cancellation period. Where the service is fully completed during that period, any statutory right to cancel that completed service ends. If an applicable statutory cancellation right is exercised before completion, charges are limited to the amount we are legally entitled to recover for service already provided. Your statutory consumer rights remain unaffected.