Follow the missed-delivery notice or tracking options for the DPD or Royal Mail service used. Redelivery, depot collection or delivery changes depend on that service. Dropping a device at a Post Office does not mean you can collect its return from that same branch.
For a booked DPD collection, use the options in your DPD email/tracking page where offered. The illustrated DPD guide below explains the published process. Contact the carrier or our support team if the options are unavailable or the collection has been missed.
Only authorise a safe place or neighbour handover if appropriate for your device and booking. Keep tracking and delivery instructions if there is a later query or claim.
Illustrated DPD collection guide.
Related policy: Terms 5.3.