For a fault after an Electronic Partners repair, report it within the repair-warranty period using the Electronic Partners warranty-return form. Include your repair reference and explain the fault. Follow the return instructions and return the device within a reasonable time; coverage is determined after inspection.
A covered repair is carried out without charge. If the fault is unrelated or excluded, applicable assessment charges or a new quotation may be needed. If repair is beyond economical repair, any paid alternative will be discussed. An in-time claim stays valid during inspection/repair even if its warranty period expires.
Our additional same-fault repair/refund promise is explained in the linked answer below. Manufacturer, retailer and insurer warranties have their own eligibility and authorisation rules; choose the appropriate warranty route or contact us if unsure. Where your contract is with Electronic Partners, using a specialist subcontractor does not remove our obligations under that contract.
Our additional same-fault repair/refund promise.
Related policy: Terms 4.1; Terms 4.2; Terms 4.3; Terms 4.5; Terms 5.2.
GPO manufacturer-warranty support has ended
We no longer provide GPO manufacturer-warranty support. For a claim under the manufacturer’s warranty, contact GPO or the retailer where you purchased the product.