Use the label, address and drop-off or collection instructions issued for your booking. We use DPD and Royal Mail; their labels and services are not interchangeable. Do not send a device to the registered company address.
You do not need a printer. Both DPD and Royal Mail offer QR codes: take the prepaid code supplied with your repair booking to the drop-off point to have the label printed. Sending the device to our service centre is free with either option.
Royal Mail is available throughout the UK. For DPD, check your location in the official Pickup Point Finder and follow the point details and booking instructions. A booked DPD swap-box collection has its own box and label arrangements.
If you have no mobile phone number, contact support before booking to confirm an assisted alternative and the requirements of the selected carrier. Some DPD collection options use mobile verification; do not assume every service can be completed without a number.
If a parcel is refused because of its weight, size or packaging, do not leave it at the drop-off point or switch services yourself. Ask us to confirm an accepted service and any surcharge. For a whole TV, arrange customer drop-off/pick-up directly with the team.