How does the repair process work?

Start by requesting a free online estimate, or use the repair-booking route if you are ready to send your device. An online estimate is non-binding and does not require you to send the device.

Follow the instructions for your booking when sending or delivering the device. After assessment, we will contact you for authorisation if a new repair quotation is needed. Receiving a device for assessment can involve a Service Charge; separately quoted diagnostics or partial repairs must be paid before that work starts.

You can follow the repair through the Customer Portal. Required payments must clear before release or dispatch unless we agree otherwise in writing. Eligible completed repairs carry the limited repair warranty described in our terms.

Related policy: Terms 3.1; Terms 3.2; Terms 3.3; Terms 3.10; Terms 4.1.