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Help Center

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General
Free Estimate / Quote
Repair Request

Payment
Shipping
Customer Portal

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Self Service

Use the customer portal to manage your services: check repair status, view invoices, respond to tickets, and update shipping and billing details.

Ticket Support

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To check the status of existing repairs or review and respond to an existing Ticket please login to our Customer Portal.
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0330 2233 644

Please note that charges may apply depending on the terms and coverage with your phone provider.
If you are calling from outside of the UK, use the following telephone number: +44 330 2233 644

My parcel arrived damaged – what should I do?
How can I request a warranty repair for my GPO device?
Can I call you and what is your phone number?
How can I change my delivery address?
How do I request a repair when I have no mobile phone number?
How can I view, accept or decline a Quotation?
What does the status “awaiting to check-in” means?
Can you remove malware from my phone, tablet or computer?
What if my parcel was not delivered as there was nobody in?
How can I change my quote stage from Rejected to Accepted?
What is your email address?
How long before I receive an estimate?
How can I ask for a free estimate?
How long will it take to get my item repaired?
Do you offer any warranty for your repairs?
Do I need to include any lead and remote control so you can switch it on?
Will my phone be waterproof after the repair?
If you cannot fix my device, how much do you still charge?
How much cost a repair?
How and when do I pay for the repair?
Am i able to drop in my device to yourselves direct and pick up again after the repair?
What is the address of your walk-in service center?
Do I need to clear all data before sending phone to you?
Do you ship to my country?
What info do I need to put in the parcel with my device?
Can I pick up from the Post Office I drop it off at?
What happens if the repair is going to cost significantly more than the estimate?
Where do I find my login details for the Customer Portal?
What do I use the customer portal for?
What sort of devices do you repair?
Which areas do you serve?
How do i cancel a repair request?
Will you factory reset my device during the repair?
Will my item be insured against damage or loss during transit?
Can I deliver my faulty device to you in person?
Does the Sim card need to be in the phone when sent for repair?
Do you send packaging for me to send it to be repaired?
When will i receive dispatch details and a tracking id?
What if no walk-in store is nearby and my item is too large or too heavy to send?
Can I pay by PayPal, what are the payment methods?
How long does it take to deliver to you and back?
What do i do if my device exhibits the same fault after it has been repaired?
How long is the estimate valid for?
I have not received an email for my repair request and it is not in spam?
How long does the diagnostics stage typically take once my item arrives?
Can I purchase parts from you to do the repair myself?
If the repair cost too much do I have to pay for the quotation?
Do I need to send my charger with the device?
What if I cancel my repair?
How can i file a complaint?
What personally identifiable information is collected from me?
How does Electronic Partners ensure the protection of my personal data?
What cookies are and how they are used?
How is my information used?
Who is collecting my information?
With whom are my information may be shared?
How can I request a warranty repair?
How does Electronic Partners treats my financial information?
Where do you store and process all data?
What kind of security precautions are in place to protect the loss, misuse of my information?
What else should I know about your on-line privacy?
What if I cannot print the free post label sent be email?
What if the Post Office refuse my parcel because of their weight?
Where can I find your Terms & Conditions?
What is the mailing address and do you have prepaid labels?
The recycling is free if I cancel the repair?
How do i close or delete my account?
How can I change my billing or return address?
Can the jack on my headphones be fixed?
Do I have to pay for the delivery of my device?
You have ordered parts for my repair when will they arrive?
What happens if I decline the quotation?
What if you can’t repair my device?
How long will the repair process take?
Where is your repair centre located?
Can I drop in to speak to someone in person?
Can I send my device to you if I am not nearby?
Where can i find the Customer Portal?
What is the Free Estimate for?
What courier do you use for the shipping?
What is the difference between Estimate and Quotation?
What is the minimum charge?
What is the turnaround time?
Do you offer express service or same day repair?
What shipping method you use and how much does it cost?
Do you use original parts?
Can you install parts I supplied?
What happens if I dont pay for my repair?
What if my device is liquid damaged?
Do I need to send any accessories, games or power supply?
What if I dont know whats wrong with my device?
What is the repair process?

Browse Help articles

General

Free Estimate / Quote

Repair Request

Payment

Shipping

Customer Portal

Cant Find An Answer To Your Question?

Self Service

Ticket Support

Live Chat

Call Us